Ardlui Retreat

Avoid at all costs! Stayed in the house for three days for a family celebration which cost £4200. We left the house in a clean and great condition with no damages. Then £500 was unexpectedly taken from our card after leaving so we thought there had been a mistake. Contacted them to find out we had been charged this because one of the children had been sick in her bed and on her pillow and on a cushion. We had used a towel to clean this up so their excuse was that the bedding and towels all had to be thrown out and replaced and this couldn’t be washed. The site manager was also very intrusive. Leaving guests for quite a long period of time before letting them in and out of the property. She also told us she was watching us on cctv. Overall the place is beautiful, but we felt her presence and over assertiveness ruined it and the £500 charge at the end was a total scam. I would expect sheets, pillows and towels to be washed after every stay, replaced in certain circumstances due to accidents like children being sick without a £500 cost. Not worth the money.

I cannot rate this place enough! We stayed in the house for my husbands 40th birthday celebrations with friends and I can honestly say it’s one of the best experiences we have had. Amber went above an beyond to make the weekend memorable and special. The staff could not do enough for you and nothing was too much hassle. We had the private chef in for a dining experience and it was amazing the food was of a very high standard. I would honestly give this place a 10/10 I would not hesitate to recommend to anyone. We most definitely will be returning.

Recently stayed at Ardlui Retreat in the luxurious main house “The Retreat” for a long weekend. The house, the view and the service was faultless. The house has everything you could possibly need, the decor and mod cons throughout are state of the art. The pool and hot tub area is the ideal entertainment space with a pool table, BBQ hut, heated pool and the most amazing view of the Loch. The concierge service went above and beyond to organise our weekend as it was a special birthday celebration. Organising us a balloon display, personal chef for a bbq and three-course dinner, cake and activities for the full weekend including golf, jet skiing, wake surfing and paddle boarding - nothing was too much and everyone member of staff was super professional. It took any stress away from us to sit back and enjoy our weekend. Would highly recommend Ardlui Retreat, we had the best weekend and were totally taken care of from start to finish! Can’t wait to visit again at the end of the year to stay in one of they’re 5 star lodges which are also onsite. Thanks for having us.

I have never written a review on trip advisor before but this stay was truly magical . We loved everything ! The beautiful cozy five star lodge, the peacefulness of the location, and mostly the friendliness of the staff. The lady at the reception was especially kind to let our kids pet her cute puppy almost everyday. If you are looking for a cozy state of the art stay in the middle of the beautiful nature then this place is definitely worth the stay.

As a family of 6 we stayed in a lodge and had such an amazing long weekend. Beautiful and peaceful location with stunning views over the Loch, five star accommodation with everything almost new and fantastic staff. We all had great fun on the jet skis and kayaks which were all so well organised and the hot tub was perfect to relax in after our activities. We will definitely be back for another relaxing break.

We booked the waterfront house for 9 days, as previous visitors to the retreat, we eagerly awaited the long journey to Loch Lomond and our rest in this truly wonderful place. It is difficult to describe how the retreat can make you feel, if you have a stressful life/job or want to go somewhere really special and ‘disappear’ mentally, emotionally and physically, then this is the place. Loch Lomond is awe inspiring and being able to look out over the Loch from early morning and see the mountains change colour and texture through the day is simply breathtaking. Add in the quality of the accommodation, the sheer luxury of the entire resort and the wonderfully attentive staff and you can immerse yourself in this real retreat. We enjoyed all of the facilities on offer, the jet ski was fabulous and our guide allowed us to have some fun, but kept us safe. The heated salt water infinity pool alongside the huge hot tube soothed away our aches and we relaxed as we gazed out over Ardlui. This was a very special occasion following the loss of our granddaughter during Covid and a difficult 10 years where we missed big wedding anniversaries for various reasons, I organised flowers, gifts and our favourite wines/champagne and the retreat organised a private dining experience with a professional chef. That evening was magical and my dear wife was so happy with her lobster thermidor. The staff chauffeured our party to Cameron House for dinner and the spa on another day and were only a phone call away if needed. I have run out of superlatives to describe the retreat, the location, the accommodation, the staff and the service, if you want to visit/stay somewhere really special and experience luxury most of us will never enjoy every day, then visit Ardlui Retreat.

Myself and two friends booked to stay at the Ardlui Retreat to get away from the city noise of Glasgow, relax and catch-up. With busy and significant day jobs it’s difficult to find time when each of our calendars allows for a weekend together so we were super excited to get away to what looked to be a beautiful location. However, from the first moments of our arrival we encountered bizarre passive aggressive behaviour, an overly administrative process seemingly designed to obstruct and a very unpleasant a**osphere created by the site manager (we were told called Sarah, a youngish woman with dark hair and glasses). Prepared to write it off and determined to enjoy ourselves regardless, this behaviour sadly continued throughout the weekend leaving a bad taste in our mouths. Before I provide a few details, I’ll preface with the fact that the rest of the staff at Ardlui Retreat were wonderful and our ghastly experience was the result of the site manager alone. Arriving to the property we parked and I went into reception. A legal disclaimer about the hot tub was presented and I was asked to confirm my full home address details and write down the full names of all guests staying. I recited the details (I’d booked through my account with ***********) and gave the names of my two female friends. I was then told a damage deposit for the weekend was required. I promptly handed over my credit card (incidentally the same card used to secure the booking, pay the initial deposit and the full cost of the accommodation). The manager inspected my card and asked for photo ID to prove it was my card. I didn’t have photo ID with me and was a bit taken aback (I’m a UK citizen not even 50 miles from my home, checking into a self catering lodge, paid in full and I’d just fully recited all my details held on the booking form. Nothing on the property website, the extensive T&Cs or the lengthy welcome pack I received via email before arriving mentions the need for ID). This lack of ID quickly escalated into dramatics on the part of the manger and I was informed I was ‘being difficult’. But fear not, the two ladies travelling with me had their handbags and the manufactured crisis was averted, though not without a few further unnecessary antics from the manager. Once in our lodge we were pleased with the property overall - it had high quality bedding , presented clean and had a well stocked kitchen. The view was not ideal (of another lodge out front and out back was the noisy main road 5 feet away beyond the walled premises). There were no robes (which the website stated there would be) and a strange and weirdly strict alcohol policy (you’re supposedly not allowed to bring your own due to a licensing condition that isn’t real). A few other small issues with a broken hot tub cover and soaking wet outdoor cushions were quickly resolved by helpful staff. Despite these issues, our weekend had begun and we were not going to let the bizarre encounter at reception ruin it. O

We are surprised to read a few negative reviews of this place and its staff because our experience entirely was wonderful. The cabins are very modern, high tech, fully equipped and impecable. We enjoyed jet skis, cayaques, water skiing, swimming and trampoline, fishing, barbecue and hot tub. Most importantly, the staff on site was extremely friendly and helpful, making sure we had a perfect stay. From 6 to 58 years old, we all had a blast. We live this place and look forward to returning some day. From the moment we made our reservation, they clearly explained their alcohol policy, provided a list of their in stock beverages and even offered to purchase for us any other alcohol we wanted to consume on site. We found their list to be vary and reasonably priced.

Just back from an amazing weekend at Ardlui Retreat , fabulous 5* accommodation, stayed in the loch view lodges , staff were great, welcoming and friendly , fantastic views over the loch and Marina , would absolutely recommend , obviously the weather contributed to the perfect weekend , can’t wait to go back !