SpringHill Suites by Marriott Hotels in Atlanta

This was the absolute worst hotel I’ve ever stayed in! After switching rooms three times, the conditions were still absolutely deplorable! Unfortunately, we were stuck here since we were out of town celebrating a friend’s birthday and all other hotels were booked to capacity since it was so last-minute. I have never been more appalled in my life as I was speaking to the general manager who made it seem as though the dirtiness of the hotel was a form of normalcy post Covid. All I received was excuses as to why things were dirty and that they were short-staffed and do not have the personnel to ensure cleanliness amongst all of the rooms. The attached pictures show the couch in a lounge area which I was told the spring breakers come and ruin everything and then leave. This may be true, however when you damage a hotel, I know for a fact you are charged an additional fee. It appears as though they would like to pocket the fee rather than clean and sterilize the areas that are badly stained and damaged. Also, there was a nicotine gum wrapper on the floor as we walked in, a dirty toilet and hair in the toilet as well as the tub which I attached some of the pictures. . The sink was stopped up the entire stay and the electric went off for a period of time. The air conditioner unit seem to make some weird noise every time we turn the unit off and would not stop until the unit was turned back on. There was a stain on the ceiling and the ceiling was a popcorn ceiling which should’ve been a hint and a half that this hotel did not care about esthetics and was dated. As you walk into the lobby, it smelled of pool water and chlorine. It was a terrible and very offputting smell. I cannot say enough about how terrible this stay was in addition to everything else that we experienced, from around 12 AM to 4 AM in the morning, teenagers were running up and down the hallway playing around and chasing each other unsupervised. When I called up to the front lobby so that they could rectify this matter, they did absolutely nothing even though they told me they would send someone out to correct it. They never did and the teens continued to reek havoc throughout the night. My best advice to any customer considering this hotel is to stay far far away and never stay here!!! They do offer a free breakfast but it’s absolutely terrible and inedible. I was so distraught about this stay that I want to make other potential guests to please stay away! Additionally, you will not be receiving a refund if you do encounter these terrible and unfortunate circumstances so do yourself a favor and book elsewhere! If you don’t mind these type of conditions, you might as well stay at $25 a night motel! I have attempted to reach out to the manager, Sal and was advised I would get a call back but never have. I opted to even email him at the same email address he reached out to me with, still nothing! I’m confused as to why he would reach out to me if he had no intentions of actually he

We spent 8 days in the hotel and it was wonderful. There is so much to do for everyone, in walking distance. The Aquarium, centennial park, civil rights museum, coca cola museum, restaurants and shopping. Its the best hotel breakfast Ive had in years. The hotel is clean and the staff is amazing. Ms. Ruby has the best hospitality I've seen. She knows you by name and always checks in to make sureyou have what you need. Ms Rhonda and Ms. Shamon do an awesome job with breakfast. The security guards and vallet are very friendly and attentive. The only downfall was slightly low water pressure in the bathrooms. Excellent overall experience and I would stay here again.

Travel in style at SpringHill Suites Atlanta Northwest, a brand new, all-suites leisure and business hotel in Atlanta. Adjacent to the Atlanta Marriott NW, our hotel close to Truist Park (Atlanta Braves Stadium), The Battery, and Six Flags seamlessly blends design and functionality, plus the modern amenities you need to stay refreshed and focused – all at an affordable price. Take the stress out of travel with free Wi-Fi and free breakfast, a relaxing pool and fitness center, and spacious suites with a little extra room and our stylish West Elm Package. The Market is open 24/7 for snacks and necessities. Our Cobb Galleria hotel also offers 1,800 sq. ft. of flexible, onsite meeting & event space, as well as an additional 22k sq. ft. at our adjacent Atlanta Marriott NW property, and we’re convenient to area businesses and Cobb Galleria Convention Centre. Simply put, our hotel near downtown Atlanta offers style and space, both a little extra and a lot less ordinary.