Zane Grey Pueblo Hotel

Very nice and enjoyable trip 🥰😍🥰🤪🤪🥰😍🥰🤪

We choose this hotel because of the pictures, the description, the views and privacy. Pros: 1. The staff is just amazing. They went out of their way to make us feel welcomed and to assist us with anything that was needed when we asked. 2. The hotel offered someone to drive us in a golf cart any time we needed to be dropped off or picked up. This was included in the rate but we tipped every time. 3. The breakfast was included. Minimal but delicious. 4. Our room (King Suite) had an amazing view and was spacious. 5. The hotel was not in the center of the city which means it was quiet and private. Cons: 1. Bedding had hair from previous guests and little bugs. Unclear if the bedding was replaced before we arrived. 2. Bathrobes had holes (but they charge $200 if you want to take it home). 3. Toilet paper was 1 ply... 4. Kuerig needed to be descaled and smelled like mold. Don't use it. 5. Our room is not reached by an elevator. It requires an elevator and then walking up 3 flights of stairs. It should be required to have staff available to take guests luggage up to the suites. 6. The historic Catalina Island Chimes Tower is right next to the hotel. Like ten steps away. It starts chiming at 8am, for every 15 minutes, and does not stop until 8-9pm. 7. The road behind the hotel has stairs leading up to the hotel that anyone walking by can access, gain entry to the hotel, and walk about the hotel. 8. Pool is not heated. 9. Over $2k for 3 nights and pool was not even heated.

When we arrived to the hotel, the room was not the one we had reserved. The lady at the front by the name of Sylvia was not very informative. The room we were put in was so small right across from the vending machine room. Also there was an emergency alarm right outside our room going off for 2 hours straight and no one from the office came to check on it. The pool was supposed to be heated and was freezing cold supposed they were waiting for a technician from the main land to come fix it. Our toilet was not working. My husband told the older man working in the lobby at exactly 6 am and supposedly he was going to send someone to fix it. At 10 am I asked another person working there that we were still waiting for someone to fix the toilet and he said no one mentioned anything. The breakfast was standard. The kitchen breakfast lobby was very clean and the staff there were very nice. The transportation drivers were very nice. We will be not be going back to that hotel.

What an absolutely wonderful hotel. The Staff are ALL awesome. Felt like family. Knowledgeable about the area and just all around fantastic. Will DEFINITELY stay again and HIGHLY recommend.

Only the breakfast I love the idea to go to club house next time do I can prepare the breakfast for ourself:) It so beautiful place grazie !

The room was very small, which we knew would be the case because it wasn’t nearly as costly. However, the design wasn’t great. There was no counter to put anything. No shelves in the shower. Zero water pressure. It was just an odd space. Be warned, there are bells that chime ever 15 minutes all day. The staff was just friendly enough. No one went out of there way to be helpful other than the driver and the cook. The breakfast was okay. Not great. The views are nice.

The view from the hotel was stunning. I liked how there was a pool and complimentary transportation. My initial reaction to the room was that it was quiet small but smelled/seemed clean. However, at the end of the night as I was ready to climb into bed. I pulled the bed covers and found several pieces of hair on two different pillows. I also found a small wrapper on the bed sheets. This was quite disappointing considering how much we paid and it was gross finding several hair on the pillows.

Views were nice but property doesn't match with price. We didn't have hot water in our shower and bath tub was also broken. We wanted to call to the front desk to ask about the hot water but no phones in the room.