Anantara Desaru Coast Resort

Anantara Desaru Coast Resort Reviews

Anantara Desaru Coast Resort

Persiaran Pantai, Bandar Penawar, MalaysiaView Hotel Details
Anantara Desaru Coast Resort
Anantara Desaru Coast ResortAnantara Desaru Coast ResortAnantara Desaru Coast Resort
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Anantara Desaru Coast Resort Guest Reviews

4.7/5
Amazing
126 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.6
Filter by:
Sort by:
All Reviews(126)
Positive reviews(123)
Reviews with photos/video(68)
Awesome rooms(35)
Delicious breakfast(20)
Loved the beach(10)
Large rooms(9)
Perfect for families(8)
Luxurious(6)
Many amenities(6)
Poor value for money(5)
Negative reviews(3)
Chew
Premier Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Is a special day for us. Thanks all for the support for my proposal especially Mr Marvin for the arrangement. See you again.
Response from Property: Dear ChwGreetings from Anantara Dsaru. Congratulations to your engagement, we wish you both all the best in this new chapter of your life. I am delighted that this special occasion has been a fabulous experience and Marvin has gone out of his way to make sure your celebration will be exceptional , I will surely pass on his feedback to him. We do hope we will have more opportunities welcoming you back, maybe even considering our resort for your wedding. Best regardsChristian GerartGeneral Manager
Angeline
Deluxe Room with Sea View
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Stunning setting - expansive resort grounds and excellent facilities - set on a beautiful beach fully capitalising on the view in a well thought out design and layout Loved our deluxe sea view room with a luxurious large bathroom and all amenities Friendly efficient service, impressive extensive buffet breakfast Food overall is of an impeccable standard Thanks you for a most memorable stay!!!
Response from Property: Dear AngelineGreetings from Anantara Desaru. Thank you so much for rewarding us with your beautiful review. It is nice to know that you had such a wonderful experience and enjoyed the resort, the facilities and of course the service extended by our team. We sincerely hope that we have more opportunities welcoming you back more often in the not-so-distant future. Best regardsChristian GerartGeneral Manager
Guest User
Premier Room
Stayed in Jan 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 11, 2024
It would have been 5/5 for service but they fell short when replying back to my inquiry via the anantara app and the miscommunication between the 2 restaurants regarding our last minute reservation. Otherwise, I was very much surprised that check-in was a breeze, staff were very courteous and attentive to all our needs and wants during our stay. Definitely a recommend for those who just wanna relax and be out of the city. Great place to bring kids too as they have a kids area to drop them off while you enjoy the sun and breeze.
Response from Property: Dear TravellerGreetings from Anantara DesaruThank you very much for having taken your valuable time to share your complimenting and inspiring review with us and the travel community following your recent stay with us. I am very excited seeing that almost all aspects of your stay have been flawless and you had such an incredible time, especially the younger ones who had their fun in our kids club with all the different activities. We have noted your valuable feedback about the usage of our Anantara application and do apologize that we fell short on our service to reply in a timely manner and creating any misunderstandings. We already have shared this with our leadership team to continue reminding our team members on the importance maintaining a great communication. We are looking very much forward welcoming you and your family back for another stay with us when your travel plans bring you back to Desaru. Best regardsChristian GerartGeneral Manager
SimplyLife1234
Deluxe Room with Sea View
Stayed in Dec 2023
Friends
1 review
4.2/5
Very Good
Posted on Dec 25, 2023
ROOM Check in was normal, welcome cold drinks & towel nothing exciting. Booked a king size bed but was given a twin room; apparently a mysterious “request for twin bed” was remarks in my booking profile. Have to wait the next day for room change. Appreciate the help of the Resort FO Mgr and Kristine. BREAKFAST Tumeric- food and beverage were great. Good selection of food. Great service team, thank you Azila for so diligently making sure our table is clean. I felt the salad bar could be better for breakfast. Day one breakfast the flies are all over our food… resolution is to give us 2 “helicopter”. Anyway Day two we sat at the same table but was so much better.. guess the pest control was works. IRD Ordered a bottle of Chianti 2019 but a bottle of 2020 was delivered. Nazrin was great … offered to open and serve the wine for us. On our last night we have to order one more round of dinner; could not remember his name, we would like to express our appreciation as he has to do 3 trips for us - deliver food, deliver water and deliver salt and pepper shaker. BEACH ACTIVITIES It’s a third party service but due to strong wave, no beach activities are allowed. Hotel team should have let us know during check in but no information was shared. We saw a lot of people by the beach at the neighboring resort, we just walk there and join the fun. LUNCH AT TUMERIC Thank you Shavin for the lovely dessert. Shavin texted me about the wine vintage too. We ordered a salad, soup, fish, rice and Angus. The beef came first … wow! The rest followed 5 mins later. Service was attentive as usual. The beef ordered medium rare, one piece came cold and the rare… appreciate the chef making a new one for us. DINNER AT SEA FIRE SALT Oh well… it’s Xmas Eve and we only have a limited menu choice. It’s okay. We ordered 2 appetizers and 2 main… taste is so so but the portion is really sad. Lobster Ravioli 3 pcs? Turkey roulade 2 pcs with tiny sides? When we feedback the portion size to the server, his reply was individual portion size is like that … haha. We end up offering another round of dinner from IRD - Nasi Goreng kampung, pizza and a salad… taste absolutely amazing. We might as well enjoy our Xmas dinner in our room. CHECK OUT again, so so. We paid our bill and get into our car. Probably short of manning due to PH… nothing overly warm. This is a highly anticipated stay: We could have stayed in a cheaper resort but we really wanted to experience the great Anantara escape. Will we come back again… hard question but thank you for your hospitality.
6/8
Response from Property: Dear Simplylife1234Festive Season Greetings from Anantara DesaruOn behalf of our team, I thank you for having chosen our resort for your recent beach getaway here in Desaru. It was a great pleasure having you with us and we are very grateful receiving your wonderful review and rating following this last stay. We truly appreciate your detailed review and constructive feedback on some of the aspects you felt we have not been able to meet your expectations. Please accept my sincere apologies for some of those shortfalls and rest assured I will address them with our team to make sure to put corrective measures into place to deliver you an improved guest experiences during your next visit. We sincerely hope that we will have another opportunity welcoming you back for you to experience the genuine Anantara hospitality we are known for. Best regardsChristian GerartGeneral Manager
Afsmy88
Corner Premier Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 7, 2023
I am personally felt welcomed by the bell boys and the reception. All making our family feel at home and happy. The hospitality is good and all our request and catered well. Kudos to the team and we may be back soonest as possible.
6/7
Response from Property: Dear Afsmy88Greetings from Anantara Desaru. Thank you so much for rewarding us with such a great review. It is very rewarding to know, the team has gone above and beyond to make sure you and your family were well looked after. I am blessed to be surrounded by such great talents who always strive for excellence. We are looking forward welcoming you soon back to our little haven. Best regardsChristian GerartGeneral Manager
Anonymous User
Deluxe Room with Sea View
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 5, 2023
Great resort with top notch services from start to end! We booked a Deluxe Seaview room which was spacious and with breathtaking view. Facilities are also great around the resort, especially with a young child. The swimming pool is not so deep for water plays, there is a children play room, beach within walking distance and bicycle rides around the resort grounds. Would highly recommend! Only downsides were: 1) milk in the fridge was previously opened when we got there, suspect it wasn’t cleaned up properly; 2) bedsheet had stains and when we asked to change, the 2nd one also had stains.
Response from Property: Dear TravellerGreetings from Anantara Desaru. It is with great excitement to read your complimenting feedback after your recent stay at our resort. We are very happy that you had an overall excellent experience and you enjoyed the resort, the facilities and of course the service rendered by our team. I am however sorry to hear that not all aspects of your stay were flawless. Please accept my sincere apologies for those shortfalls as they do not represent the high standards we strive for. Rest assured I already passed your comments to the leadership team to implement corrective measures preventing a recurring experience in the future. We do hope that we will be able welcoming you soon again for another amazing Anantara experience. Best regardsChristian GerartGeneral Manager
H_Soh
Deluxe Room with Sea View
Stayed in Nov 2023
Family
11 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Amazing Hotel, staying for 2nights, 1st night tried Tumaric and 2nd night tried Sea, Salt & Fire, both food was good, service was was excellent. The kids love the bath tub with soaking salt nice smell. Room is good and clean. Thank you for the compliment cake! We are happy with the service and will come again 🫰🏻
Response from Property: Dear H_SohGreetings from Anantara Desaru. We are thrilled receiving your amazing review and compliments after your recent stay with us. Thank you so much for giving us the chance to be part of this special occasion. We are glad you had such a fabulous stay. I trust you and your family made the most out of your precious time. Rest assured I will pass your praises about your dining experiences to our service and culinary team, keeps them motivated knowing their hard work was recognized and appreciated. We are looking forward welcoming you back in the not-so-distant future. Best regardsChristian GerartGeneral Manager
DxT
Two-Bedroom Lagoon Pool Villa
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 17, 2023
Best resort at Desaru. Big and chilled villa available, walking to beach
Su StoneMountain
Deluxe Sea View Corner Room
Stayed in Oct 2023
Couples
4 review
4.0/5
Very Good
Posted on Nov 28, 2023
It’s a nice resort but nothing spectacular. There is very little shade either at the beach and by the pool and seating is inadequate. The vegetation is manicured to within an inch of its life and there aren’t many mature trees so it was unbearably hot at the beach and pool. The staff are nice but could not offer early check in or late check out to us (but did to the American couple who arrived at the same time as us!). However, the staff at Tumeric were exceptionally good as was the food when the visiting Vietnamese chef was there. However, again because of inadequate seating, we were always asked to wait by the pool every morning because there were no tables available to have breakfast. The 3 bars seemed a bit superfluous and certainly one could be repurposed as we really missed not having a gym. The beach was pristine though the water wasn’t particularly clear. No atmosphere on the beach either. And the pool is closed at 7pm though it was well lit.
6/9
Response from Property: Dear Su StoneMountainGreetings from Anantara Desaru. First and foremost, I wanted to thank you for having chosen our resort to spend your beach getaway here in Desaru. We truly appreciate you have taken your valuable time to share your experiences with us and fellow travellers here on this platform. We always appreciate guest feedback as it helps us to monitor our operation more closely. Indeed, the beach is kept naturally. We did not remove any trees or plants when the resort was built but did create a lush tropical garden setting within the resort. Our gardening team is working relentless to keep the resort ground in good shape and there is a good chance that during your visit, the team did cut the grass rather short as this is needed when we do the fertilizing. However, our two pools offer plenty of sunlounges with umbrellas. Please accept my sincere apologies that we have not been able to extend you an early check in or late check out. Our Frontoffice teams tries their utmost to accommodate any of those equestrs as long it is physically possible to do so. There might be a good chance that the other guests you were referring to had a different room category, thus the team was able to extend either or / and. I am a little bit surprised by your comment about the gym since we have a fully equipped gym in the resort which can be accessed by the room key card. I am pleased to hear you did enjoy the dining experience in Turmeric and the food from our guest chef from our sister resort in Vietnam, rest assured I will pass on your compliments to our team. We do hope that we will be able to welcome you back when your travel plans bring you again to Desaru. Best regards Christian GerartGeneral Manager
Guest User
Deluxe Room with Sea View
Stayed in Sep 2023
Friends
1 review
4.0/5
Very Good
Posted on Oct 1, 2023
The pros: Comfortable stay, room with nice sea view Love the bath tub! Good breakfast with variety Excellent customer service Available activities for kids Has access to beach The cons: No malls or convenience stores around. Pack yr snacks before u arrive Impossible to get grab. Hotel can help to call cab, but it will be at a premium price There are stains on the pillow.
Response from Property: Dear TravellerGreetings from Anantara Desaru.Thank you very much or taking the time to share your review following your recent stay with us. We are delighted to see you and your family had such a great and enjoyable time. Nice seeing the team has gone out of their ways to address your enquiries in a timely and professional manner, i am certain the team will be excited knowing their personalised service made the difference. We are looking forward to welcome you soon again for another relaxing beach getaway. Best regardsChristian GerartGeneral Manager
Guest User
Deluxe Sea View Corner Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Friendly greetings the moment we stepped into Anantara Resort Desaru. Reception check in experience was awesome. We enjoyed our stay thoroughly.Activities were available daily too. We had fun taking part in activities presented by the resort and Spa Wellness.
Response from Property: Dear TravellerGreetings from Anantara Desaru. On behalf of our team, I thank you for having chosen our resort for your recent beach holiday here in Desaru. We are very excited to see your stay with us has nothing been short of excellence . Happy that you enjoyed all our curated activities, both our wellness workshops or our nature based resort activities. We do look forward seeing you soon again. Best regardsChristian GerartGeneral Manager
Syedmuhammadismail
Premier Room
Stayed in Oct 2023
Couples
9 review
4.7/5
Amazing
Posted on Oct 28, 2023
Superb hotel with good service from their staff. Have variety of breakfast.
Response from Property: Dear SyedmuhammadismailGreetings from Anantara Desaru. We are very grateful receiving your excellent rating and complimenting review following your very recent stay at our resort. I am delighted you enjoyed your stay and the service delivered by our team. I shall pass your compliments to our culinary team who puts a lot of effort into their daily work delivering all the fantastic dining experiences. We are looking forward welcoming you hopefully soon again for another relaxing beach holiday with us. Best regardsChristian GerartGeneral Manager
TanJoanne
Deluxe Room with Sea View
Stayed in Sep 2023
Family
9 review
5.0/5
Outstanding
Posted on Sep 4, 2023
Beautiful scenery, clean and beautiful room, all the facilities are complete, and the food is delicious
Response from Property: Dear TanJoanneGreetings from Anantara Desaru. On behalf of our team, I thank you for having chosen our resort to spend your recent Desaru beach holiday. It is always rewarding to know that you had a great time with us and enjoyed the various facilities, the design and layout of our guest rooms and of course your dining experiences. It gives us a great motivation booster knowing the hard work and commitment to deliver exceptional guest experiences being recognized and appreciated by our valued guests. We are looking very much forward to have more opportunities to welcome you back for another relaxing beach getaway at our resort. Best regardsChristian GerartGeneral Manager
Fredsue
Deluxe Room with Sea View
Stayed in Aug 2023
Couples
7 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Everything was excellent from the moment we check in till the moment we check out, we even hang around the hotel for few hours after while waiting for our ferry. The food was excellent tried both Tumeric and Sea,salt & fire restaurant.. staffs was accommodating and helpful all around.. the infinity bar and observatory bar was and excellent place to chill for our happy hours...
Response from Property: Dear FredsueGreetings from Anantara Desaru. It is with great pleasure reading your wonderful and complimenting review following your recent stay at our resort. We truly appreciate you have taken your valuable time to share with us and the travel community your own experiences at the resort. Knowing your stay has been a very positive experience is the best compliment the team and I could ask for. It will be another motivation for every associate seeing their hard work and commitment for excellence has been recognized and appreciated. Rest assured I will share your compliments with them during our next staff gathering. We do look forward seeing you hopefully soon again for another weekend getaway. Best regardsChristian GerartGeneral Manager
Rob Caldwell
Deluxe Sea View Corner Room
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 18, 2024
It was a very pleasant stay with a excellent restaurants that frequented for breakfast, lunch and dinners. Friendly helpful staff. Our room was impeccable and the facilities were what you'd expect from this kind of resort.
Response from Property: Dear Rob CaldwellGreetings from Anantara Desaru. thank you so much for rewarding us with your 5-star rating and very positive review following your recent stay with us. Glad seeing your stay has nothing been short of excellence and the team has gone out of their ways to make sure you have the best possible holidays. We are looking forward seeing you next time again when your travel plan s bring you back to Desaru. Best regardsChristian GerartGeneral Manager