The Berkeley Hotel Pratunam Bangkok

My two-night stay at this five-star hotel was a mixed experience. The hotel enjoys an excellent location, right next to Bangkok's main shopping area, and the entrance is certainly ostentatious, with large columns for parking upon arrival. Despite this first impression, the overall lobby already feels a bit dated and doesn't project the image of a modern five-star hotel. The rooms are noticeably spacious, which is a big plus, and the bathroom is also roomy. However, the overall decor and furnishings feel somewhat dated; it's clear that it could use a facelift to align with current standards for a hotel of this category. The central space of the room is completely empty and lacks any decorative elements that would add character to the room. Furthermore, the interior hallways leading to the rooms are narrow and noticeably dark, with no decoration to enhance the ambiance. The common facilities extend up to the 11th floor, and from there, they are divided into two towers (I stayed in the North Tower). Access to the North Tower is inelegant, requiring crossing the pool/children's play area and taking an outdoor corridor that connects the two towers. Furthermore, the views from the pool are not spectacular, as they directly overlook the less attractive part of the shopping malls. The breakfast experience was mixed. On the first day, it was served on the ground floor of our tower. It was more oriented toward Eastern tastes, although it also caters to Western tastes, but with less variety. A curious detail was that the bread had the hotel's name engraved on it, but overall, while the breakfast was adequate, it couldn't be described as "phenomenal." On the second day, breakfast management was chaotic: the North Tower's breakfast area was closed, and all guests were moved to the central lounge on the 10th floor, which proved to be insufficient for the number of guests. We had to wait between 5 and 10 minutes just to get a table, and the lines persisted until near the end of service (around 10:00). This decision to centralize and reduce space was not appropriate for the hotel's capacity. In short, while the location is good and the rooms are large, the dated decor, the confusing layout of the building, and the poor management of the breakfast service seriously detract from the five-star experience. The most disappointing experience was check-out. We were initially assisted by the hotel manager, who was very pleasant and helpful. We were in the middle of returning our deposit when we were abruptly interrupted by another guest who, without having yet arrived at the counter, demanded to be served immediately, raising his voice to get the manager's attention. Apparently, he is a regular guest. Unfortunately, the manager assisting us relented, leaving us standing there to serve him, and relegated us to another receptionist. Without further explanation, he was somewhat rude and unprofessional. The handling of this interruption was the lowest point. Despite directly addressing the manager's misconduct, we were only given a forced apology while the customer who interrupted us laughed at the situation. The lack of action to correct the other customer's rudeness and the staff's inaction in the face of the interruption are UNACCEPTABLE for a hotel of this category.

Good location, very near to big c , central world and pratunam. The room is very big and bed is comfortable. The toiletries is good quality and the water pressure is strong. Also the breakfast buffet spread is good and the taste is delicious. Highly recommend for anyone wanting to stay around pratunam area.

This is my second time stayed in this hotel. I like the hotel room size is big and the location is good. Will come back to stay in future

Overall, it was a good experience. The location is excellent, especially if you’re looking for shopping. The breakfast was very good, offering a variety of options including Halal, Arabic, and vegetarian food. However, cleanliness could be improved a bit.

Superb location. We asked for a room change as aircon was not working. They changed it free of cost. The pool is excellent and the gym too.

The front desk and all the lobby staff is helpful. We request for higher floor, they didn't ask much and arrange for us. We stay at main tower, our room is big qnd nice view. Only thing is in room there is no umbrella, they only supply at the lobby. If too many guest use then we need to wait for them to return.