Banning Hotels with Airport pickup service

I ordered a disabled room for my wife and I. The trouble was that the handicapped shower would not hold in one place (for height control and direction), so we called the front desk and they sent a repair man to our room. We had already showered and were already annoyed. They did fix the problem.

This has been my go to hotel for several years now while visiting my family in Yucaipa. After many happy visits there my last visit was unacceptable in every way. I had to make a trip to help with a family health issue. First, I made my 3 day reservation two weeks in advance online through IHG like normal. The price was nearly 3 times what it had been a year earlier. Two days later I needed to add one more day. The person I talked to from the IHG website said that I couldn't make a change to the reservation because it had been more than 24 hours past the ”cancellation date” and I would end up having to pay for the entire stay if I cancelled that reservation and made a new one with 4 days. He said he had no ability to simply add one more day to my existing reservation. This is still nearly two weeks out. I asked them how we can solve the issue... to simply add one more day. The answer after 45 minutes on the phone with them: Make a new reservation for one day. Fine. The day I arrived I wanted to make it clear that I wanted to not change rooms after the 3rd day and they agreed. I had minor issues with the keys not working on 2 of the 3 days but that's happened before. No biggie. The breakfast they offered was a joke all 4 days. I finally had to take photos the final day. I understand not having hot food due to covid but the mini fridge literally had a few yogurt cups, uncrustables and bean burritos (not a breakfast choice typically but okay) bagels and milk. The buffet had a few oatmeal packets, the cereal was well stocked and there were green oranges, a green banana and ketchup and hot sauce packets. Juice and coffee was well stocked. When I had to ”check out” after the 3rd night I went to the front desk to do that. We closed out the first reservation and they asked for my credit card to pay for the final day. Card was declined because they had 3 pending charges from the hotel for a total of nearly $1600 (3 days were supposed to be at $750ish) and that amount was encumbered against my credit line. I showed those charges to the staff. ”Sorry, that's out of our control” They wanted to charge my card for the 3rd night for another $155 which took the encumbered amount over $1700. I literally had to make a payment to my credit card in order to book my room for that third night. Once that was resolved I was greeted with.. ”I hope I can keep you in the same room”. 10 minutes later it finally happened. I complained to IHG corporate ( a person titled: (name witheld: eMedia Coordinator) after the trip about what happened and would want some sort of compensation from the unacceptable situation. I received a return email stating they were sorry but couldn't do anything and they referred me back to the hotel management. The hotel management called and said they were sorry but it was IHG's issue because they did the reservation but here's our ”standard $50 credit toward my next stay”. Those were exact words. I emailed the IHG custo

The hotel is very newly renovated. The room chosen is a disabled room with a large bed. It is only given to a room at the side door on the first floor. Many tourists smoke and go out. This side door is generally soundproof, so everyone can open the door. I heard that the overall facilities are very good. There are two nozzles. As shown in the picture, the room is also very large. The only drawback is that the air conditioner is too loud. The breakfast is relatively rich and much better than that of a fast hotel.

What a special place this is, hidden away in the mountain and surrounded by nature. Super cosy rooms would definitely recommend to couples and families. The drive to it was lovely aswell.