Meliá Barcelona Sky

We stayed in the melia sky in september 23, we got a hola Barcelona travel card from the airport which gave us unlimited travel for our stay. We had to change metro twice and get the tram to the hotel which took around 1hr 10 minutes. The hotel is situated in a lovely neighbourhood and we felt very safe walking around. There is Westfield glories shopping centre a 10 minute walk from the hotel where they had a wide variety of restaurants and shops Our room was large and had a lovely view of the pool however I felt the room lacked on cleanliness. There were complimentary water cans however they clearly had been there for a long time as there was dust on the top of them. The desk area was very dusty and in the bathroom there was hair stuck to the walls and bath from other people. I feel cleanliness is a very basic thing for a hotel and for this reason it did let the hotel down The pool area was beautiful , there are free pool towels next to the pool bar and the sunbeds are comfy We found the closest metro station to the hotel was poublenou which was a 6 minute walk. We had to change twice for metros into the city centr so that’s where our hola Barcelona card came in handy

All glitz and no glam. This is portrayed as a really nice hotel with the sky tower; and I guess the tower is cool and the view is generally neat from a higher room. The room was OK and on the first night I was at-least moderately satisfied for what I had paid. On my second day I come back to the room later in the afternoon after sight seeing to find the room extremely hot; turns out the A/C had broken and fridge was leaking. The hotel is completely packed with staff, almost uncomfortably so, you can barely get a buffet item or get into the elevator without dodging and weaving thru their staff all dressed in suits. There is even a guy with a suit on that hovers by the hotel entrance. The front-desk had many of them as well. Turns out their all for show and nothing else. I call twice about my issues to the front-desk from my hotel room. Both quickly someones says they'll "send someone up". Waiting twice; the first time almost 40-mins and no one ever showed up. When I called again, I had a different person who I had to describe the issue with again. Imagine wasting all this time and stress on your limited PTO. Finally, now it's night; tired of waiting I go down to the front-desk. No one recollects my calls, I describe the issues again and they offer to move me. What happened to the technician coming to my room to fix it? No one knows, I have to go pack everything and move at almost midnight now. The new room is the absolute worst in the Hotel, the room absolutely REEKS of cigarette smoke; there is no way they didn't know there is issues with this room. Could barely breathe the smell was so bad. They found the absolute worst, defective, no-sale room and offered to move me to this one, of course. On top of this; there was a loud party going on in the neighboring room, the walls were shaking. Desperate to just get some sleep at this point I move back to the hot stuffy room; hoping by now since it's night it will have cooled a bit. There is no windows in these rooms and no ventilation. At check-out; the young girl in a suit with poor english only offers to comp me 1 beer from the min-bar because of my issues. Claiming they did their duty "trying to move me to a new room". Just absolutely ridiculous. Moral of the story: Melia Sky Barcelona is all marketing. And all of the staff are there to upsell massages and food and services; nothing more. Not to help you. If something goes wrong they do not care nor will provide services to help. This is NOT a 4-star hotel. The pool is small, and the ground-floor breakfast is weak; with cheese trays and machine coffee.

I want to preface this by saying that the staff were wonderful and the hotel was beautiful, but the inaccessibility dampened our stay. Writing this negative review makes me feel really sad. We booked this hotel based on the fact that it had a wheelchair accessible room, but were left disappointed. To begin with, the door to enter the room was not widened so when entering in my wheelchair I kept banging my knuckles. The main issue was the bathroom. Here there was a wider door and a room with a bath and shower. The grab rails on the bath were too low so I couldn’t get in and out of the bath independently. There was no seat in the shower, so I couldn’t use it at all as I can’t stand for long enough. I have never ever seen a wheelchair accessible shower without a seat. The sink was lowered to be at a wheelchair users height but the amenities like the hand soap and the extended wall mirror were not lower, so I couldn’t use them without standing, which as I previously mentioned I can’t do for more than 5-10 minutes before it becomes painful. Because of this shower/bath situation I couldn’t wash independently. My boyfriend had to lift me in and out of the bath. There were grab rails around the toilet but one of them wouldn’t stay up, making manoeuvring to the seat very awkward. Elsewhere in the room, the door frames were scuffed, presumably because they were not wide enough. There was a chise-longue in the room that was blocking me from being able to wheelchair around the room. We also booked a room with a double bed, but were given two single beds pushed together, which is not what we had in mind for a romantic holiday for our anniversary. What has upset me even further is that I was sent a survey after our stay by the hotel and I told them all the above information. I was told that someone would contact me in 3 days to discuss, but I haven’t heard anything. I have emailed the general manager Miguel to discuss what went wrong but I still haven’t had a response. Before this experience I was hoping to visit this hotel with my mum, but there’s no way she could help me to wash in these circumstances . I’m hoping that this review will reopen the dialogue with Melia Barcelona Sky and we can find a resolution.

Absolutely fantastic place. Everything was great-room, food, service and additional food service in the evening. Ms Ewelina from the breakfast very helpful and nice. We are very satisfied. Higly recommended. We will definately come back.

The worst customer service ever. I booked this through Costco Travel. The staff are not friendly or helpful. There was a horrible stench on the 15th floor where we stayed. It was truly repulsive and smelled like sewage. When you walk inside the hotel, you are greeting with a beautiful scent in the lobby, but that’s where it ends. Would not recommend.

Really nice and friendly staff. Rooms were clean and very spacious. Level lounge had a nice variety of snacks, although would love to see more vegan options. Level concierge (forgot the gentleman's name) was lovely. Had slight issues with delays dealing with our requests, but everything got sorted in the end.

Modern, clean hotel close to metro and tram stops. Rooms were really nice and clean. Only small issues that I had is that our room lacked mirrors. Also the screen between the bathroom and bedroom is see through, so it’s not great if you require privacy. Other than that I enjoyed my stay