Zest Hotel Harbour Bay Batam Reviews

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for taking the time to share your feedback with us. First and foremost, please accept our sincerest apologies for the repeated inconveniences you experienced during your recent stays.We deeply regret to learn that the safe box issue has occurred multiple times and was still unresolved during your last visit due to the empty battery. We completely understand your frustration, especially after having raised the same concern repeatedly. Please be assured that this matter has been escalated directly to our Engineering team for immediate corrective action and stricter preventive maintenance moving forward.We also sincerely apologize for the missing bathroom hanger and the cleanliness issue on the glass door. This certainly does not reflect the standards of maintenance and housekeeping we aim to provide for our valued guests.Your feedback is extremely important to us, and we truly appreciate your patience and continued trust despite these repeated shortcomings. We are committed to improving our room inspection procedures to ensure such issues are properly addressed before guest arrival.We sincerely hope to have another opportunity to welcome you back and restore your confidence in us by providing a much more seamless and comfortable stay experience in the future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for sharing your wonderful experience with us. We are truly delighted to know that you and your husband had such a great time and enjoyed your stay with us.It is especially heartwarming to hear that our warm and friendly team, along with our strategic location, contributed positively to your stay. We are also glad that you enjoyed your morning walk around Harbour Bay indeed a lovely way to start the day.Your kind words mean a great deal to us and serve as a wonderful motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest.We sincerely look forward to welcoming you back to Zest Harbour Bay Batam for another enjoyable and relaxing stay in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for your exceptional feedback and kind appreciation. We are truly delighted to know that you had such a wonderful experience with us and appreciated our convenient transportation access, attentive service, and overall hospitality.Your generous words about our team being thoughtful and attentive mean a great deal to us and serve as wonderful motivation for our entire team to continuously deliver exceptional comfort and memorable experiences for every guest.We sincerely appreciate your support and look forward to the pleasure of welcoming you back to Zest Harbour Bay Batam for another outstanding and enjoyable stay in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Mr/Ms. LoveLavenderLove,Warmest Greetings from Zest Harbour Bay Batam.Thank you very much for your detailed and thoughtful review. We are truly pleased to know that you found our location to be strategic and convenient, especially with our close proximity to the ferry terminal within a short walking distance. It is always our aim to provide ease of access for our guests, particularly for those traveling between destinations.We are also delighted that you appreciated the surrounding facilities, including nearby restaurants and convenience stores, which certainly add to the overall comfort and practicality of staying with us. Your recognition of the value we offer at a reasonable price is greatly appreciated, as we continuously strive to balance comfort, quality, and affordability.We sincerely look forward to welcoming you back again for another convenient and enjoyable stay at Zest Harbour Bay Batam.Best regards,Christ SainttrinityAsst. Front Office Manager IZest Harbour Bay Batam

Response from Property: Dear Ms. Izzati Zaha,Warmest Greetings from Zest Harbour Bay Batam.Thank you for sharing your experience with us. We are delighted to know that our service, along with the ease of your check in and check out, contributed to a smooth and enjoyable stay.It is equally rewarding to hear that our team’s helpfulness and the thoughtful convenience of our in room facilities enhanced your comfort. We believe that true hospitality lies in these subtle yet meaningful details.It would be our pleasure to welcome you back again, to continue delivering an experience that feels both effortless and thoughtfully refined.Best regards,Christ Sainttrinity IAsst. Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear mr. Omie Darus,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for sharing your delightful experience with us. We are truly pleased to know that you enjoyed your stay and appreciated our convenient location, surrounded by various dining options and spa facilities.It is also wonderful to hear that our friendly team, along with the cleanliness of our rooms, contributed positively to your overall comfort. Your kind feedback is sincerely valued and serves as great motivation for us to continuously deliver exceptional hospitality and a memorable stay for every guest.We truly look forward to welcoming you back to Zest Harbour Bay Batam for another enjoyable and relaxing experience in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for sharing your valuable feedback with us. We are delighted to know that you found our hotel convenient and affordable, especially with our strategic location in Harbour Bay.We also sincerely appreciate your suggestion regarding the refrigerator in the room. Kindly allow us to inform you that a refrigerator is available in our Superior Room category for added comfort and convenience. Our team would be pleased to assist with room preferences.Your feedback is truly appreciated and helps us continuously improve our guest experience. We look forward to the pleasure of welcoming you back to Zest Harbour Bay Batam for another comfortable and enjoyable stay in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for sharing your thoughtful review and for choosing to stay with us. We are truly delighted to know that you found our hotel new and comfortable, and that you enjoyed the breakfast experience. Your positive comments about the overall value and price point are sincerely appreciated and mean a lot to our team.At the same time, we would like to express our sincere appreciation for your constructive feedback regarding the soundproofing. Please accept our apologies for any inconvenience caused by the noise disturbance. Your comment has been carefully noted and will be shared with our management team for further evaluation and improvement, as we continuously strive to enhance our guest comfort and overall stay experience.We are grateful for your kind understanding and your honest feedback, and we truly hope to have the opportunity to welcome you back again in the near future for an even more pleasant and relaxing stay.Best regards,Christ Sainttrinity IAsst. Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest greetings from Zest Hotel Harbour Bay Batam.Thank you for your continued trust and for choosing to stay with us whenever you visit Harbour Bay. We are truly delighted to know that our convenient location just a short walk from the Harbour Bay Ferry Terminal adds comfort to your travels.Your kind compliments about our friendly service staff and bell team mean a great deal to us. It is also wonderful to hear that you were pleased with our room service and found our laundry services to be both efficient and reasonably priced.We appreciate your positive feedback regarding our breakfast. While the selection may be modest, we are glad you enjoyed the taste and quality. Please rest assured that we continuously review our offerings to enhance our guests’ dining experience.Your support and loyalty inspire us to consistently deliver exceptional service. We look forward to welcoming you back for another pleasant stay at Zest Hotel Harbour Bay Batam in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Hotel Harbour Bay Batam

Response from Property: Dear Ryan_93,Warmest greetings from Zest Harbour Bay Batam.Thank you very much for your excellent review and for highlighting our great location right next to the ferry terminal. We are pleased to know that you found the sheltered walkway convenient, especially during rainy weather, and enjoyed the many nearby eateries as well as the lovely views of Harbour Bay with Singapore in the distance.It is also wonderful to hear that you were comfortable with our bed, strong air conditioning, and efficient elevators. Your positive feedback truly motivates our team to continue delivering the best experience for our valued guests.We sincerely look forward to welcoming you back to Zest Harbour Bay Batam on your next visit.Warm regards,Syaiful RahmanFront Office ManagerZest Harbour Bay Batam

Response from Property: Dear Mr. Nigel,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you enjoyed your stay and found the room atmosphere comfortable, especially with the refreshing air conditioning after a hot day.Providing a relaxing and comfortable environment for our guests is one of our top priorities, and your kind appreciation means a great deal to our entire team. Your positive feedback serves as wonderful motivation for us to continuously deliver exceptional hospitality and memorable stay experiences.We sincerely appreciate your support and look forward to welcoming you back to Zest Harbour Bay Batam for another pleasant and comfortable stay in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Valued Guest,Warmest Greetings from Zest Harbour Bay Batam,Thank you very much for your wonderful review and for highlighting our excellent location, great breakfast, and helpful staff. We are truly delighted to know that you had a pleasant experience staying with us.Your kind words mean a lot to our team and motivate us to continuously provide the best service and a comfortable experience for all our guests.We sincerely look forward to welcoming you back to Zest Harbour Bay Batam for another memorable stay in the near future.Best regards,Christ Sainttrinity IAssistant Front Office ManagerZest Harbour Bay Batam

Response from Property: Dear Nur Alfia Sari,Warm greetings from Zest Harbour Bay Batam.Thank you for sharing your feedback. We are pleased to hear that your room was clean and your stay was overall pleasant.For your kind information, Smart TVs are available in our Superior rooms, while Standard rooms do not include this feature. We sincerely appreciate your comments regarding this, as well as the laundry bag and toilet door, and they will be taken into consideration to further improve our guest experience.We look forward to welcoming you back for an even better stay.Warm regards,Syaiful RahmanFront Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience and for staying with us at Zest Harbour Bay Batam.We’re happy to hear that you enjoyed our convenient location near the harbor, the variety of dining options around the hotel, and our excellent service. Your kind words truly mean a lot to our team and encourage us to keep delivering great service consistently.We look forward to welcoming you back again soon.Warm regards,Syaiful RahmanFront Office ManagerZest Harbour Bay Batam