Kelsey B
April 17, 2024
Just returned from an amazing week at the Splash. We upgraded to DC, glad we did. Freddy was our butler and he did a great job. I'm a planner so I met with him right when we got there. I gave him my requests and he met everyone. Different restaurant every night at a decent time. Even a Diamond Dinner on the beach, it was the best. Super beautiful and the best food we had there. It was my daughter's birthday and they went above and beyond to make it a very special 13th birthday. Decorated our room, cake at dinner with everyone singing to her. Best part about the resort is the beach, our kids (11,13,15) spent 90% of the time playing in the ocean. The sand is amazing! Even a yellow flag, they loved the waves. Food at the buffet on the Splash side sucks, and the service is even worst. It's like the workers hate everyone and their job. Unless, you walk around flashing tip money, they won't even acknowledge you. We are generous tippers but this was brutal. If we go back we would stay at the PC side, better service, better buffet and restaurants. The Under the Sea was the worst, no one ate. We had to go eat at the buffet after. Husband asked for the Lobster Dinner at an additional cost of $50 USD, it was horrible, completely burnt. Couldn't even get it out of the shell, we sent it back and they didn't charge us. We didn't try again. Been home for 2 days and still haven't gotten our $200 deposit back yet. Kids only spent maybe 30 mins all week at the water park. Trolly is kind of annoying, they need to run more often. Loved renting the beds on the beach. Had 2 wonder foot massages on the beach. Most difficult part for us was the lack of food between 10:30am - 12:30pm, that when my kids seem to always be hungry. Scape Park was super fun, if you are planning on going make sure to take swim shoes. Make sure to take a ton of sunscreen, the sun is no joke!