Hilton Garden Inn San Juan Condado

The place is new and clean but there are some undone amenities. It doesnt destroy the atmosphere but it can be a little issue to some people

The hotel it’s good! The staff need to be more helpful

The rooms had been refurbished. Location was great. ( had a view of the lagoon and the ocean) Breakfast too pricey. But there is a Starbucks across the street. Great place to stay.

Overall the hotel is wonderful, but the check in process was a nightmare. Three check in personnel whom all seemed to be confused as if it were their first day on the job. I stood in line waiting for 20 minutes waiting for a couple trying to check in. The other 2 lines were the same way. I finally got to the middle line and took another 15 minutes to get checked in because my receptionist seemed confused and kept asking for help from the other two. After a long journey no one needs to spend 35 minutes trying to get into their already booked ahead of time room. After the dreadful start we did enjoy a lovely meal with a friendly server at your outdoor bar and restaurant. Clean and cozy... Yes. Friendly and knowledgeable greeting...No.

The hotel was very nice. The only issue was at check-in. We arrived early to the hotel as we had an early flight. The hotel staff was kind enough to allow us store our belongings in a locked back room. However, after seeing the city for hours in the heat, our room was not ready for until a time after regular check-in. That was very frustrating.