CHAO Sanlitun Beijing

Located right next to Sanlitun, getting around is super convenient. The surrounding area has everything you could want for dining, entertainment, and shopping. The hotel itself has a very stylish design, and the lobby is perfect for photos. The front desk staff provided excellent service; they helped arrange a room upgrade at check-in and even provided fruit in the room. The room was spacious and clean, though the lighting was a bit dim – I'd suggest making it a little brighter if possible, but it still created a nice ambiance. The cleanliness was top-notch, making me feel very comfortable during my stay. The manager even asked about my experience at check-out. Overall, this stay was fantastic and I highly recommend it!

The most comfortable bed I've ever slept in so far! The room has a great design, and even though it's not a big international brand, the overall experience was quite good. I'd definitely come back to try it again if I get the chance!

The room was great! It was super convenient for us to go to the Workers' Stadium for Mao Buyi's concert. Takeout options nearby were also plentiful, and breakfast was good too.

The hotel's location is excellent, making travel very convenient. The staff are warm and courteous, providing comprehensive and attentive service. Check-in and check-out were efficient and quick, and any requests were handled promptly. The room was meticulously cleaned, spotless, and odor-free. The bedding was soft and comfortable, and the soundproofing was good, ensuring a very peaceful night's sleep. The breakfast was of high quality and genuinely delicious.

From the moment I stepped into the lobby, Athena greeted every guest with a genuine smile and professional service. Both the efficient and seamless check-in process and the meticulous room service made me feel incredibly welcome. The staff proactively asked about my needs and promptly responded to any issues, demonstrating a high level of professionalism. A special thank you to the front desk and housekeeping teams for their dedicated efforts, which made the fatigue of travel disappear. The hotel environment is clean and comfortable, with complete facilities and a convenient location, truly making you feel at home. This quality of service deserves high praise, and I highly recommend it! I'm very impressed with Athena, the hotel manager.

It was an excellent stay! I stayed for many days, and the manager, Athena, upgraded my room to a fantastic type. Any requests I had, whether by message or phone call to the front desk, were met with very quick responses. The cleaning staff was also very considerate. The best part, by far, was the delicious breakfast every day, especially the smoked salmon—I still crave it! Since I was returning home after a long time, I had a lot of packages delivered, which was quite a hassle for everyone, but they all handled it with great attitude. Overall, it was a very pleasant lodging experience, with a convenient location that made getting anywhere easy. I had a wonderful time during my stay. Many thanks to manager Athena and all the staff. I'll definitely be back! 💕

The pre-sale package price was inflated, service standards were inconsistent, and the front desk staff was indifferent. My two-night stay at CHAO Hotel Beijing for 3360 RMB was a disappointment. When I inquired if breakfast was included, I was told it wasn't, and a double breakfast would cost an additional 536 RMB. On the day of check-in, the same room type on Ctrip was just over 1700 RMB and included double breakfast. The pre-sale package was actually more expensive than the walk-in rate, a clear case of price inversion. The front desk staff was cold and unhelpful; it was only after Ctrip intervened that we managed to get double breakfast for the second night. The pricing system is clearly a mess. I called for water to make Gongfu tea, and the delivery person warned that more than 6 bottles might incur a charge, which felt quite unpleasant. However, the next day, the cleaning lady proactively provided extra water when she saw us making tea. The service within the same hotel was polarizing. During this trip to Beijing, I also stayed at The Peninsula and several Hyatt hotels, and I never encountered such issues. After checking out, the hotel called for a follow-up. Their intention was likely to solicit a positive review, but I honestly relayed my unsatisfactory experience. The staff member promised a further follow-up call, but I never heard back from them. Overall, the experience was a huge letdown.

The room facilities look very high-quality, though some, like the peeling chair back, are a bit old. However, the stone and tiles have a great texture. The overall room has a Japanese, zen-like feel, giving a very homey and comfortable vibe. The color scheme is harmonious, but the decorative paintings still give off a strange feeling… The idea of ambient lighting is good, but the dark red color is a bit… I don't usually eat breakfast, but the à la carte buffet is really good; it feels 고급 (premium) and reduces waste. Breakfast is definitely worth it!!