All the deductions were given to the housekeeping department. On the second night, they forgot to put slippers on the bed, there was no hand cream, and the bathtub cushions in the bathroom were taken away and no new ones were put. I called the housekeeping phone for a long time but no one answered and no one called back. I had to contact the housekeeper to make up for it. The explanation given was that we came back during the night turndown, and the things that were not put were not put in order to not disturb us again. Regardless of the fact that we didn't come back until after 9 o'clock in the evening, this reason felt like blaming the guests for not going back to the room and disrupting the work rhythm of the housekeeping department. Forgotten is forgotten, and if the work details are not in place, just apologize and correct it. Why are there so many lame excuses? Since you claim that the Bulgari brand is not ordinary, don't make mistakes in details and refuse to admit it. It's just like the style of a fast hotel, lowering your own value.
The housekeeper specifically told me that the night gift for the third night was a toiletries set specially prepared by her, and she hoped we liked it. Guess what, when I came back at night, I found that the housekeeping department forgot to put it again! The housekeeper's hard work was thrown into the wind by his colleagues~
Oh yes, I went to the bar for a drink on the first night of my stay. From finding a seat to sitting down, no waiter showed up. The bartender watched us sit down without saying hello until I went to the counter to ask for the wine list. Finally, the waiter showed up. When I wanted to add more wine later, I still couldn't find anyone. I waved to the bartender, and both of them were busy greeting a female guest who ordered a glass of red wine at the bar. Even when they looked at each other in the heated conversation, they chose to ignore me. Who knows what the reason is?
Good reviews are given to the housekeeper Kiki and the front office department. They are very attentive and careful. Whether it is the preparation of gifts or the timeliness of replies, there is nothing to say 👍Every time I pass by the front desk, they greet seriously, which is worthy of the hotel's facade.
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