Guest User
April 16, 2024
The room is nice, the hygiene is very good, the bed and pillow are very comfortable. I originally planned to stay here in the future, but there was an episode that made me uncomfortable. The room card could not go up to the elevator. I tried twice. The second time I finally went upstairs, but the door could not be opened. I didn't find a phone in the corridor, so I had to go downstairs again. The third time I asked the service staff to go upstairs with me. After all, I didn't want to go up and down the stairs with my children. I accidentally dropped the room card into the gap of the elevator. The service staff immediately said that you have to pay for another card. When I checked out, I asked, your problem made the guests go back and forth three times, what do you say, the front desk said it was really sorry. I said that the guest accidentally dropped the room card into your elevator, I said sorry, can I not pay 50 yuan? The answer is no. Send a picture of the room card fee. Four-star hotels should improve their services and don't let guests go back and forth.
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