Mercure Belgrade Excelsior Reviews

Name: Mercure Belgrade Excelsior
Address: Kneza Miloša 5, Belgrade, Serbia, Kneza Miloša 5, Overseas, Serbia
Rating: 4.6

Mercure Belgrade Excelsior

Kneza Miloša 5, Belgrade, SerbiaView Hotel Details

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Rooms and Guests

Mercure Belgrade Excelsior Guest Reviews

4.6/5

Great

41 review

Verified reviews

Location4.8

Amenities4.4

Service4.6

Cleanliness4.7

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All Reviews(41)

Positive reviews(40)

Reviews with photos/video(10)

Awesome stay(19)

Awesome rooms(12)

Great service(11)

Clean and tidy(6)

Negative reviews(1)

Guest User

Superior Room with Double Bed

Stayed in May 2024

Solo travelers

28 review

4.5/5

Great

Posted on May 12, 2024

Just an OK hotel. At first, I was given a room full of smoking smell even though the front desk lady seriously warned me of the none-smoking hotel. Then she happily switched me to another room; however, I found out at midnight that the air conditioning was not working and it wasn’t fixed until the following afternoon. Additionally, my room is not spacious at all, and the towels were a bit hard and rough.

Vadim

Superior Room with Double Bed

Stayed in Feb 2024

Solo travelers

16 review

5.0/5

Outstanding

Posted on Feb 18, 2024

Nice hotel on the center of Belgrade. Walking distance to all the attractions. Spacious rooms

Worldbeauty

Single Room

Stayed in Aug 2023

Business travelers

53 review

4.5/5

Great

Posted on Sep 1, 2023

the hotel is already walking in the center near the parliament, but the sockets in the room are inconveniently located! You have to move the bed to reach them!

Response from Property: Dear guest,Thank you so much for your review. We are happy that you liked our location in the center of Belgrade, within walking distance of all the major sites. Also, we wish to thank you for bringing the necessary improvements to our attention. We strive for constant improvement, and guest insight is immensely valuable for us, as it offers us a fresh perspective on our service and facilities.We hope to welcome you back to our hotel very soon!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior

Soomni

Standard Double Room

Stayed in Jul 2023

Couples

10 review

4.7/5

Amazing

Posted on Sep 26, 2023

Had a really pleasant stay. Great shower, comfortable but squeaky bed. The only thing that wasn't great was the very old elevator.

Response from Property: Dear Soomni,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior

AYKUT ABDURRAHMAN

Standard Double Room

Stayed in Mar 2023

Family

4 review

5.0/5

Outstanding

Posted on Mar 30, 2023

Clean rooms, perfect locations and delicious foods. They are so helpful for your comfort. Thanks for everything.

Response from Property: Dear Aykut,Thank you for such a wonderful review. It was a pleasure to have you as guests in our hotel and we are happy that we have been able to do everything to make you feel comfortable and relaxed while traveling. Looking forward to your next visit.Kind regards,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior

tokwa

Standard Double Room

Stayed in Mar 2023

Solo travelers

18 review

5.0/5

Outstanding

Posted on Mar 31, 2023

good location. spacious room and friendly staff. need a shower curtain.

Response from Property: Dear Tokwa,We are grateful that you took the time out to leave us a review.We are happy to read that we have met your expectations regarding location and facilities. Thank you also for complimenting our service, we will make sure to share your feedback with our associates.Your feedback also helps us to improve services!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior

Iwana

Standard Double Room

Stayed in Sep 2022

Couples

10 review

5.0/5

Outstanding

Posted on Sep 19, 2022

Perfect location and absolutely comfortable ambient, quiet rooms , cozy bed ...no usb plugs by the bed. Breakfast is 1300rsd and you get a taste of Serbian flavours ( ajvar, kajmak, čvarci ) which we missed a lot 🙂 Absolutely adorable staff and service 🙂

Response from Property: Dear Iwana, Thank you for taking the time and reviewing your stay in our hotel. We are glad that you enjoyed it and happy that you liked our hotel. We are looking forward to your next visit!Kind regards,Selena DjordjevicMarketing ManagerMercure Belgrade Excelsior

2548_tj

Standard Double Room

Stayed in Dec 2022

Business travelers

24 review

5.0/5

Outstanding

Posted on Dec 23, 2022

Really Niiiiice. Comfortable room，easy to find，nicd breakfast

Response from Property: Dear Anonymous User,Thank you so much for taking the time and writing a review about your stay in our hotel. It is great to read that you were satisfied with your stay and we hope to welcome you back soon!Kind regards,Selena DjordjevicMarketing ManagerMercure Belgrade Excelsior

EMRAH

Single Room

Stayed in Mar 2024

Solo travelers

2 review

4.5/5

Great

Posted on Apr 3, 2024

Thanks

DnZzzm

Standard Double Room

Stayed in Jul 2021

Other

9 review

4.2/5

Very Good

Posted on Jul 15, 2021

Unexpected good. Nice people and service, great experience!

Response from Property: Dear _FB55795****,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Sincerely,Selena DjordjevicMarketing ManagerMercure Belgrade Excelsior

Yizhanchadeshiguang

Single Room

Stayed in Mar 2024

Solo travelers

15 review

4.7/5

Amazing

Posted on Mar 24, 2024

The location is great, next to the Parliament Building and St. Mark's Basilica. The lobby is nice, and there are pictures of Belgrade city in the past in the corridor, which is very nice. There is a currency change machine in the hotel, which is very convenient. The room is a bit small, your knees will hit the wall where the toilet is, and the bathroom is also a bit small. Stayed for one night and then changed hotels.

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6/7

JessePoon

Standard Twin Room

Stayed in Mar 2024

Business travelers

37 review

5.0/5

Outstanding

Posted on Mar 18, 2024

The hotel is in the old town of Belgrade, just near the National Assembly (you can see it from the upstairs window). There is a park in front of the hotel, which is suitable for a morning walk. You can reach several surrounding museums on foot.

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Guest User

Superior Room with Double Bed

Stayed in May 2024

Business travelers

18 review

5.0/5

Outstanding

Posted on May 24, 2024

The location is very good, in the city center. You can visit this city with stories in your spare time.

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Guest User

Superior Room with Double Bed

Stayed in Mar 2024

Friends

21 review

4.7/5

Amazing

Posted on Apr 4, 2024

The hotel is clean, in a good location, and has a good value for money. The front desk service is good. However, the overall facilities are old, and you can hear the sound of water running on the ceiling at night. However, earplugs are provided, which does not affect sleep late at night

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Dongbiandeqiyiguozi

Standard Twin Room

Stayed in Feb 2024

Family

11 review

5.0/5

Outstanding

Posted on Apr 22, 2024

It is just opposite the Congress. It is very convenient to travel. It takes about 10-15 minutes to walk from the bus to the airport. The room is not very big, but it is very trendy. There are supermarkets and Chinese restaurants nearby.

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