Hotels near Serraria Souza Pinto in Belo Horizonte

Ótimo atendimento, única sugestão de melhoria é que a porta do banheiro no quarto que fiquei não trancava.

it is a hotel in the middle of the center , hyper-insecure area , full of homeless and drunk , the manager a disgraceful , energumeno q face a complaint does not solve anything only treats the tourist bad , has no parking , give you one to 3 squares , Nobody takes you the car , if you come in the night order God to return to the hotel , I was 2 days I returned the car at 23:00 and I left the hotel at 7:00 and I was charged the day q I went , Elevators do not walk more than 1 or 2 at the time of 3 , are old disappointed , dirty , writings you lack wall panels , a stick the ticket is for 3 people stop , breakfast only flour , the truth if you choose this hotel is a span

The hotel is great, but when booking, call the hotel in advance to see if the information given in the app is correct, I had a problem when I got to the hotel, because the app didn't have any prompt to inform that the lounge area was closed due to covid, Because it was an application bug, we didn't have much choice to do, I tried to convince the call center but we couldn't, they asked us when to send an email, who knows” will get a response, it's not delivered correctly The total error of the application of the information, we do not leave a solution.

Exceptional service for all staff, especially Sabrina and Rafael. I went to work, the location is very good, near the center. The hotel structure has served me well, comfortable room, and very tasteful breakfast. The breakfast offer is very legal, it is not self-service, we are on the order of what we want and the boy brings what it has been chosen, everything fresh and very tasty, and the hosting is worth it.

Very good, very clean, with a balcony on the roof, a very good view, a very good service, a gym, and a restaurant. The people are very welcoming and there are snacks. You can speak English. A very good experience.

This hotel is clean and is in a nice location. Everything in the room functioned as expected, however internet speed was not great (adequate, not great). Read some of my other reviews and you’ll see a common complaint I make about hotels and that is no washcloth (or facecloth, whatever you call it). I had a bath towel, a hand towel and a floor bath at. I wash my face with a washcloth, just not in this room. Makes no sense to me. Also, a time or two, housekeeping did not leave me clean towels. The last day of my ten day stay housekeeping did not come into my room at all. The location is good, see,s to be in the middle of a lot going on and the big shopping mall is a short Uber ride away. Perhaps my biggest complaint about this hotel is the restaurant. The night I arrived I had work to do in the room so I ordered room service (which comes from the restaurant on first floor). I ordered a burger which I asked to be cooked well done and I very clearly said, “no red.” The person on the other end of the phone said, “yes, of course.” The burger was cooked around the edges and about 1/4” into it, it was blood red. It was room temperature or perhaps a little warmer but it was definitely not cooked. I called the restaurant to let them know they had definitely missed their mark on this one. They said “sorry” (That is all). The next night I went down to the restaurant. I ordered a steak medium well. It was a little more red than medium well, but it was tolerable. The last night I was there I was in the restaurant and ordered a steak. I asked “can I get that well done?” The waiter said with a serious, straight face, “No.” I said “whatever, have them cook it as well as possible.” Now I realize many people say it is a crime to cook a good piece of beef anything more than medium and those people can have their steak that way. When I am paying for it, you’d better cook it the way I want it and they would not do it. The restaurant had a great breakfast. Lucky for me there was a grocery store a block away so for dinner I went grocery shopping. If in Belo Horizonte again, I will likely return to this hotel. I will, however, know what to expect.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

O Hotel passou por uma reforma estrutural recentemente. O quarto foi confortável, acomodou 03 pessoas com tranquilidade. Ótimo armário, chuveiro quente com aquecimento solar, café da manhã satisfatório. Equipe gentil e atenciosa. Garagem pago à parte. Recomendo. Voltaria a me hospedar lá.

Excellent service, excellent location, very comfortable bedroom and beautiful view of the city. This very complete breakfast and the swimming pool in these hot days was essential. Surely one of the best hotels I've ever been.

Hotel located near the various interest points in BH. easy access by Av. Amazonas and Av. Baron man de Melo. The structure is excellent. Quick reception, suites with excellent size and excellent beds, excellent acoustic lock, very good shower! The breakfast is fat and offers a variety of choices of juices, cakes and fruits. The hotel offers washing machines for customers.