We had a promising start with a complimentary room upgrade, which was greatly appreciated. The check-in process was swift and hassle-free. The rooms were satisfactory, offering ample cupboard space, a decent-sized room, an impressive balcony, and a spacious bathroom with a bath/shower combination. One minor issue was the slippery surface of the bath during showers. The beds were very firm, which suited me, though they might be for everyone. While the outdoor area appeared a bit worn, there were lots of chairs and sunbeds available. Although I didn't use the pool, its design seemed peculiar, resembling a semi-circle against a brick wall. Regarding the food, it was average. While it didn't quite live up to the standards of a four-star hotel, it wasn't as dire as some reviews suggested. Nonetheless, I expected better quality. Despite this, there was enough variety to satisfy most guests, and we never encountered cold food, as some had reported. We had no issues with the all-inclusive drinks, with a decent selection available. However, in hindsight, upgrading to branded drinks/spirits might have been preferable, and something we would do if we were to return. I can't comment much on the entertainment, as we spent our evenings out in Benidorm. However, it seemed that both day and night, guests were enjoying themselves, contributing to a nice family-friendly a**osphere. The staff were generally polite and helpful throughout our stay. The only negative incident was one day when our room wasn't cleaned properly, with the balcony area untouched and the beds only partially made. Overall, in our view, this hotel falls short of its four-star rating, possibly boosted by its spa facilities, which we didn't utilize. Without the spa, it would likely be rated as a three-star hotel. However, I don't intend this as a slight; we found the hotel to offer excellent value for money, with comfortable rooms, friendly staff, and satisfactory food. Given the price we paid, we would certainly consider returning in the future.