Hilton Garden Inn Benton Harbor/St. Joseph

I thought the check-in staff's response to my questions were very professional and courteous. Having our room near the elevator resulted in us being exposed to noise especially in the evenings. However, overall, we enjoyed our stay and would stay there again.

Staff was real friendly and helpful had a slight problem but they jumped right on it toilet went flush but they were up there in the minutes

The pull out bed had dirty sheets on it. Could use some updates.

The front desk representative was very kind very nice. The room service was great I just had a few particular things that I needed in the customer service representative went over and beyond to help me from the front desk. Great great staff also the food is pretty good here breakfast wise delicious....

I was not happy because we didn’t get breakfast! When I did my reservation it said that we were getting breakfast!! I should get a credit!!

The staff was friendly but their are no restaurants in walking distance and for 300$ per night breakfast is NOT included. So I had to pay 10$ for Continental breakfast. So I paid $10 for an orange juice and a bagel... The sheets head stains on them the towels head stains on them the curtains were broke and when asked the housekeeper for new towels she rudely said she doesn't have any and never seen her again. The bar was nice but they have the bartender. Working the bar and kitchen. So if you have a bar full a people and someone orders food no one is tending to the bar because the bartender is doing double duties. She was very nice women and did her best(she needs a raise)

I was looking for a hotel that has jacuzzi or hot tub/spa. This hotel posted nice photos of jacuzzi, which no longer exists. I feel deceived.