Explore Guest Reviews of Hotels in Berlin

AC Hotel Berlin Humboldthain Park
4.2/560 Reviews
Gesundbrunnen
I was on a family trip to Berlin from Denmark and we made the mistake and chose this hotel! It started when we arrived my wife wanted to use the toilet from the lobby and she couldn’t get out! We used almost and hour to get her out! They didn’t have the right people (the handymen) to get her out. After that we got our room and the room was fine. My wife wanted to give our 6 month baby a shower when she finished, the water was alll over the toilet and into our room. Because there was holes on the shower floor (pictures are down below) We then went down to the reception, and told them the situation. She said that the cleaning lady will come up and clean even though we told her that the shower floor had holes and that was the issue. The cleaning lady came up and cleaned and left and told us there was nothing wrong. We thought okay 👍🏻 A couple of hours my wife took a shower and again there was water all over the bathroom and out into our bedroom under the baby bed and under the refrigerator!!!!!!!! They didn’t care about the health which is the most important especially when you have a little baby!!! I went down again showed the lady from the reception the video so she could see that there was holes. She said she couldn’t do anything and the cleaning lady has left (the time was around 12:30 am at night) I got angry because it wasn’t healthy to sleep there and she just refused to help!!!! We stayed in the room and couldn’t sleep. The next day I went down to hear if there was anything new about our situation about the room, but no one knew anything about the situation, so then I should tell the whooole story again and again. The guest manager at the reception could see that there was a big problem after seeing the videos! She then offered us free breakfast for the three days we were staying there. We said ok to the offer but we wasn’t happy but we accepted it because we just wanted to enjoy our weekend vacation! And then we thought that everything was good ! But now it all started to go downhill again !!! The first day we went down to eat breakfast. The lady wouldn’t allow us in, because we wasn’t on the list. And then we should tell her the story for the 20th time ! She then let us in, and we were now so mad !!! We start to eat and another lady called rim ( blond curly hair) interrupted us and asked us if we ordered breakfast, and then we told her our situation again ( we were so mad because it was so unprofessional and none of the staff speaks together) Rim told us ok after told her the story ! The morning after it all happened again with a new employer ! Then we had enough and went straight to the reception and demanded to speak with the person who was I charge here in the hotel. A lady came and she said that she was the manager of the day! And we then explained the story agaain. She was so sorry and the woman from the morning before Rim came and also joins our conversation and both of them could see the issue and were so sorry. Ri

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More about AC hotels by Marriott, Berlin

Planning a trip to Berlin? There are many discounted hotels on Trip.com. While traveling to Germany, Berlin is one of the most popular destinations. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. Besides flying, taking a train to Berlin Central Station is one of the other major methods of transportation.

There are 821 hotels in Berlin on Trip.com, including luxury, boutique, and budget hotels. The local average price is 113 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 37 five-star hotels in Berlin at an average price of 312 USD per night. There are 169 four-star hotels in Berlin at an average price of 150 USD per night. There are 269 three-star hotels in Berlin at an average price of 94 USD per night. There are 81 two-star hotels in Berlin at an average price of 67 USD per night. There are many well-known chain hotels in Berlin. In Berlin, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Hotels under the Ramada brand are a good choice. IntercityHotel Berlin Hauptbahnhof is one of the most popular hotels in Berlin. Hotel Amano Grand Central is also one of the most frequently chosen hotels.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. The most popular attractions for tourists in Berlin are Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens are ideal places to buy souvenirs.

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