Promise Hotel Reviews

Very bad hotel. Cramped location. Cramped rooms, dying AC, noisy neighbourhood, windows that can't be closed, no space to pray even though this hotel is in a Muslim majority country. Hopefully this app will stop offering this hotel on its app.

We came at 2am in the hotel for check-in, initially it was informed that there is no booking, after showing the confirmation, room was shown which was small for us and they offered upgraded room with way high price and charged us 40 usd for 3nights, since we were tired we took and paid the amount. After reaching to the room, we found AC, TV, WC FLUSH SIDE TABLE DRAWER not working. Side table drawer was full of Ashes. NO HOT WATER as well, when. Complaint to the staff he said water is hot enough to take shower, which was not. When I complained to the Agoda agent, next day he call on my mobile number and threatening me and asking why did I complained to Agoda. One of the worst staff I ever dealt with. Lier and taking advantage of taking extra money from guest. No NO to this hotel. Beware with the staff and service

Replace the letter T in hotel with V, and you have the description of this place, a hovel. 3 of us booked 3 nights for the Champions League final. We were initially shown our room which we rejected. The toilet seat was totally broken, ie unusable, the shower head was in bits on the shower tray. A replacement room was offered with a functioning toilet seat and a working shower. No toilet paper was on show, but was provided after a major hassle. Since it was 3am we had to accept it. We were given 1 towel for 3 of us for 3 days. Extra towels were requested each morning, but never happened. This is an appalling place to stop, fortunately Manchester City won the champions league, our celebrations when we returned to our hovel allowed sleep to come easily. But dear reader, never, ever book into this place.

This is my first time in such a bad hotel. I went to the hotel at check-in time and started cleaning. Of course, that didn't make it any cleaner, and there was gum in the shower stall. Also, the shower itself was broken and fell off the wall, and the hair dryer was broken and unusable. There was no such thing as toilet paper. If you can make money from this, you can rent out your local garbage dump as a hotel.

Hotel does not have cleaning or anything that is described in its adverti*****t, poor conditions, a lot of noise at night from people, very bad for the value requested per room..

i have never experienced such a nightmare in my life, this is the worst hotel here. here live only arabs who make noise in the middle of the 3-4 am arguing i have said it so many times it bothers me i knocked on the door and it is not taken into account at all! and the room is very dirty! I don't recommend it, it's a big nightmare

The rooms are small, requiring urgent repairs, the view from the windows is frightening, there are no towels in the rooms. The price is too high.

Be careful as there is Bad Bugs, not recommended

The worst hotel I have ever stayed in, very messy, the most terrible thing is that there are hundreds of bugs, bugs crawled on clothes and body when sleeping. The air conditioner is also broken. In the middle of the night, people are still trying to lock the door, which is very scary. I reacted to the hotel owner with a very bad attitude.

Good service