We stayed at Hotel Eden for 5 nights. Service and restaurant were very friendly and courteous, the food was good, but waiting in line at the buffet was a little stressful. The receptionist received a lot of criticism from us, our room was very very noisy (the washing machine in the next room was extremely loud all night) we reported this to the reception, there was no reaction, and they didn't ask again, nothing at all! On the day of our departure, the same employee made our check-out, again no reaction, totally rude and cold. Had never experienced such a rude farewell in a hotel before. It's a pity for a 4 star hotel that a lot of catching up has to be done when welcoming guests and saying goodbye.
Original TextTranslation provided by Google