bigronnie
June 8, 2024
First of all, strongly recommend this resort and appreciate for the service provided during our stay. We arrived quite early that morning, when we tried to check in, I was told that our room was not ready, which I could understand due to this early timing. After that, we left the luggage at concierge and went for fun and exploration in this resort. Around 2pm, we were told that the room was still not ready and spare room would be provided to us for resting purpose. Then four hours later, we were told that the room was ready and delayed due to WIFI connection issue, furthermore, complementary upgrade of another room with jacuzzi would be also an option for us. When we had BBQ in front of our room, resort staff delivered one box of pizza with their apology letter, which made me touch and surprised. Thumb up for this friendly and attentive service!! Looking forward to the next trip there!!