Hotels near Winn-Dixie, Birmingham

This was our third time at this hotel went back because we enjoyed ourselves the previous two times hotel was the same as before could get a sunbed any time of day the food was well prepared pizzas were great can be receptive but always something to eat, maybe the rooms need a little updating but very clean. Was able to keep room late on last day when asked, all staff worked really hard all day. The location is great not as busy as some resorts but enough going on to enjoy yourself. The only negative from previous years was entertainment with was run by one entertainer which didn't seem interested never seen her only walking around talking to lifeguards, the hotel board said in morning three activities a day but in 7 days play pool and darts on one day rest of week only a lazy game obviously her specialty me and my son enjoy pool entertainment which we have done at hotel before which helps people get together and get to know the entertainment staff which is why we went back. The last few days the entertainer left and was replaced, and things improved a little late for us probably would try a new location for next holiday just let down by the entertainment and had to go out of night which if full inclusive defeats the idea of buying drinks, but Rock Cafe if like the music is a good night out .

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

Everything is fine. The new hotel is worth recommending.

Please ensure to check your bill - I had a stay from 6/19-6/21 but did not arrive until just past midnight on 6/20. However, the staff allowed someone to charge $74.13 worth of liquor charges to my room (which included a $20 tip). When I received the bill via email - I immediately tried to call but their phone systems were down throughout the weekend. I was finally able to reach the adjoining Home 2 Suites and was told “they were having all sorts of issues with billing and even checking people out” and I was told my bill would be corrected. This was after I opened a case with Hilton Honors. I was NEVER contacted by Hilton nor the property by Monday, so I called the property back. I explained the situation and was told they pulled the receipts that had “my signature” on them and that they had contacted me and closed the case already. After informing them that was impossible and that they needed to view their security footage - I was transferred to accounting - who obviously didn’t answer their phone. I am now back on the phone with Hilton trying to get this resolved- someone is not doing their job(s) at the Hilton Garden Inn in Downtown Birmingham to safeguard your personal information. I will not be back

Relatively not so safe around, but not bad

Over the years we have stayed a quite a few Doubletrees and I have always considered them a step up from Hampton Inn etc. As we were without the dogs on this trip I thought a nice hotel would be worth it. The hotel is well situated near the freeway but that is about all the positives I can find. After a full day of driving my wife and I decided we would eat in the hotel. So after checking in (no cookies were offered) we freshened up and headed down, this was around 7:45 pm. There was one couple in the actual dining area and quite a few people in the adjacent bar area. We waited near the entrance and soon a female server walked past with some plates for the bar area. She did not acknowledge our presence but she was serving so no big deal I thought. On her way back she continued to ignore us as did the male server also heading to the bar area. He also declined to acknowledge us on his way back and when she came past a third time looked right at me and uttered not one word I came to the conclusion they did not want to be bothered. There was no please take a seat or I will be right with you so we headed out of there to find a place that did want our business. The hotel is close to a Perry’s Steakhouse and it was packed which would explain the parking difficulty we had but we needed to eat so I gave up the spot it had taken me ten minutes to find. The room itself was fine but the shower was a tub/shower combo with no non-slip on the tub bottom. There was no shower mat for stepping out of the tub so we used one of the hand towels. Not a good experience and, in fact, I cancelled a reservation at another Doubletree for our return trip as a result.

Hotel service is very good