Hilton Grand Vacations Club Blue Mountain Canada

Customer service at the front desk was disappointing. Given the price point of almost 400 a night, some accommodation or understanding that a family with young kids needed slightly more time (less than 30mins) before checkout at 10am is reasonable. Given the number of rooms that needed cleaning the resulting extra 15mins definitely would not have impacted their operations. I guess in this instance it would have been easier to ask forgiveness than permission.

They did not have sugar for coffee. Other than that it was a nice place to stay and amenities were were top notch.

It’s an older property. Issues with a 10 am check out (early) and parking close to the room is a challenge! Otherwise friendly staff.

Lovely room! The hotel was less than 10 min to alot places we were visiting as well.

The staff were welcoming and amazing. loved the vintage vibe in the room and property. Room was warm and well equipped with most things you don’t see in a normal inn.

Loved our stay here! Close to everything and the staff was super friendly!

Hilton hotels are my hotel of choice (even though they sometimes can be on the pricier side) because I feel as though they are consistently better than other hotel chains in terms of hotel quality, cleanliness and customer service. Unfortunately, this stay was disappointing for me. Although the hotel was beautiful and the room was clean, the customer service was definitely not what I have come to expect from Hiltons. During our 2-night stay, I asked the concierge for one extra pouch of coffee and a couple of creamers and offered to pick these up at the front desk to make it more convenient for them. Keep in mind that we were staying for 2 nights and were only provided with one pouch of coffee in the room (which we used on our first morning). This hotel does not offer room cleaning services during your stay (where these supplies are replenished) or a coffee station in the main lobby, so I don't think that this was an exorbitant request, especially considering I paid over $600 for this stay. The concierge flat out said no and advised me that the hotel does not provide additional coffee ("just the first cup is on the hotel"). I was incredibly shocked by this response - especially considering that this is a Hilton. Even a Motel 6 would provide additional coffee if requested. Very disappointing.

From the start the staff was kind and helpful, the property was well kept and had everything you needed. It really had a relaxing homey feel. I would definitely recommend this property.