Holiday Inn & Suites Boca Raton - North

Quiet a old property with thin walls, you could hear noice at night, service was exceptional.

Ac Didn’t work Tv Didnt Work elevator ac didnt work bad experience all around

This place Holiday Inn & Suites Boca Raton - North, an IHG Hotel I booked our room at least 1 week prior and the receptionist told us the room we booked was no longer available and there was no King size bed either. The receptionist told me there was only 2 queens size bedroom available to which I accepted it since there is no other choice. And then this is the crazy part she asked me for payment which I already swiped my card before I even realize that I should been already paid for since I booked it online. It was crazy! When we get into our room I told my husband to call the receptionist again and asked for her name. Later on our phone rang in our room and there was another guy a receptionist too that explained of what happened and he said he will refund us since the receptionist was very new and she doesn’t know that much yet. I was relieved at least the receptionist guy made an effort to call and had clarify things out to which I appreciate it. For me I understand we are not perfect and we do make mistakes, but if the client already told that she already booked and already paid for, you should at least call for help before make any decisions at your work especially if you’re a new employee to prevent any problems or escalations. FYI ******* did nothing wrong here, it was the hotel itself who made the mistake! 😑

Old building that needs a lot of work. They try to mask it with paint and decorations but everything seems to be falling apart. First room they gave me had leaks everywhere and mold. Second room they gave me door wasn’t working and maintenance had to come fix it because they had no other rooms available. Air conditioning leaked all over carpet and mattresses were horrible. Staff was trying to do their best with what they had.

The property itself looked really nice but the single staff member i met was simply just disrespectful and rude completely denied my reservation even tho i made it almost a MONTH in advance really amazing place staff made it horrible couldnt even get in.

at hotel for 5 days ,on 2 days they did not clean room nor replace towels despite we asking to do such. We were late for a dinner reservation waiting for towels to be delivered to take a shower. rooms are old and need updating.not a place I would repeat .On a positive note woman who worked in restaurant was nice and helpful

My clienta arrived late as flight was delayed. When they arrived to property the hotel said, the had oversold the hotel and they couldn’t accommodate. They didn’t even offer a solution or help to find another hotel. Very bad experience!! Onsite manager worse.