Guest User
February 29, 2024
It's a disgusting place, with the rudest reptionist I've ever seen. I booked a room in booking, where it was indicated that I would be with two children 10 and 5 years old. When we arrived at the hotel, the receptionist said that I had to pay an extra 30€ for a child. And also pay city taxes, which were included in the room price on the hotel page in booking. When I said that the details of the children were indicated in Booking at the time of booking and the tax of 7.27 € was already included in the amount that I paid through the application, the hotel worker took off his mask and started shouting that it was not his problem, that booking meant nothing, it's all automatically wrong and I can go and look for another hotel. Defiantly waving a booking paper in front of my face. And showing that he will now tear it apart. I didn't plan on the additional cost of 30€ per child, this person actually left me on the street with two children. After I having traveled 2000 km to escape the war country. Also, in Booking it was indicated that the hotel has parking, this is not true. And that can be a big problem for people like me who arrive by car and find out that the nearest parking lot is underground, a few blocks away. By the time this review was posted, they had changed the parking information. As a result, the hotel canceled my booking, stating that I had problems with the card. This is a lie, everything is fine with the map. I book hotels very often. This was the first time I chose a hotel with a bad rating and I really realized that I need to pay attention to the rating in the future.
