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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|2.32km from Pont d'Aquitaine
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Explore Guest Reviews of Hotels in Bordeaux

Searching for hotels near Pont d'Aquitaine? Compare room rates and reviews to find your ideal stay.
Mercure Bordeaux Chateau Chartrons
3.9/577 Reviews
There is a waitress at the front desk that is not friendly and welcoming, and everything else is fine!
Appart'City Confort Bordeaux Chartrons
3.9/542 Reviews
Booked a room at short notice. Although room was basic it was spotlessly clean. The kitchenette was small but fully equipt. Bathroom was clean & tidy. Shower worked well & there was plenty of hot water. However, the towels weren't changed during our 4 night stay & the bins weren't emptied. Luckily, there was an electric towel rail in the bathroom to dry the towels to use again. It would have been nice to have had a change of towels & bins emptied halfway through our stay. The matress has harder than I like but wasn't uncomfortable. However, the pillows were not great & my husband & I didn't find them very comfortable. The hotel was quiet but as we had a room over looking the road & the fraffic started to build up from 6am. My husband slept through the traffic noise but i am a light sleeper so the noise woke me. There was a problem with a smell in the bathroom when we first arrived but we repored it at reception & it was dealt with the next day. The smell never returned. The hotel is not close to the city centre. it's fine if you like walking; it took us about 35 minutes. There is a tram station quite close & fares are inexpensive. There is a good regular service.There were no major issues at the hotel & it was ideal for a short break.
Residhome Bordeaux
4.3/571 Reviews
Though not in the center of town, this apartment hotel is clean, well-run, and convenient to transportation. Just outside the center, the short tram ride to much of what you want to see and do makes it a convenient place to stay. The neighborhood isn't particularly picturesque and is part of a developing area of old shipping buildings converted into shops, restaurants, and art spaces. It's also a short walk to the new Cite du Vin, kind of a waste of time and money IMO. You're better off spending your time and money going to an actual winery.
Appart-Hotel Mer & Golf City Bordeaux Lac
3.9/531 Reviews
We booked directly on the site and recover the key in a safe receipt being open only two days in the week We took possession of our apartment in a clean appearance because I think the household had not been made before Our arrival despite the covid We have the habit of shoes off by coming but walking naked feet those were black I have to wash myself the floor that brought my maintenance products because I knew there was nothing Idem for the the electrical plate that should have been better decaped. There was no stick and towels for a person and there was no cover for the bed sofa The arrangement was badly thought because he had put a desk under the TV and all the catches were on the wall of the top table to eat what the fact that the office is useless except to reverse eating on the office and work on the high table Bravo messieurs architects Sinon has all this the apartment was quiet and the view of the pleasant garden We refused access for the household to 3th day due to the covid and especially if the latter was done as we arrived
Appart-Hotel Mer & Golf City Bassins a Flot
3.8/564 Reviews
No availability of parking and who is also paying, this is not reported on TRIP.COM Very disappointing this lack of transparency
Villas Foch Boutique Hotel & Spa Bordeaux
4.7/567 Reviews
First time in Bordeaux, we booked a nice room here. Honestly, we're lucky enough that we're used to staying in top hotels, and this place blew us away. I'd go back to Bordeaux just to stay here again. The term ”boutique hotel” is so over-used these days, but Villas Foch is truly a boutique hotel. It's small, independently operated. In a nice quiet residential area. The service was off the charts. Everyone was so friendly and helpful to us. The hotel itself is absolutely gorgeous inside. I have no idea who the designer was, but huge kudos to them. The rooms are gorgeous, common areas are gorgeous. Breakfast was great. The bar here is great. Room was super comfy, bed was comfy, AC was great. The staff could not have been better. Like everyone went out of their way to make sure we were having a good time. Really, I can't recommend this hotel highly enough. Huge thank you to the staff here, we had a wonderful stay.

Frequently Asked Questions

Bordeaux Travel Guide

If you want to stay at the best hotel in Bordeaux, Trip.com is here to help! Book hotels in Bordeaux via the Trip.com website or app, it's easy and hassle-free. While traveling to France, Bordeaux is one of the most popular destinations. Located in France, Bordeaux is a well-known and vibrant city.

Bordeaux - Mérignac Airport is the primary airport in Bordeaux. It's easy to reach Bordeaux. The city can be reached by plane, train, and car.

You don't have to worry about accommodations when traveling to Bordeaux. Here, there are more than 250 hotels for you to choose from. Bordeaux has high quality and low-priced hotels. You can spend one night at a nice hotel for only 131 USD. There are 11 five-star hotels in Bordeaux at an average price of 383 USD per night. There are 22 four-star hotels in Bordeaux at an average price of 172 USD per night. There are 36 three-star hotels in Bordeaux at an average price of 105 USD per night. There are 19 two-star hotels in Bordeaux at an average price of 84 USD per night. There are many well-known chain hotels in Bordeaux. Those who favor Novotel can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Bordeaux, such as hotels under the Novotel brand. A popular hotel in Bordeaux, Aparthotel Adagio Access Bordeaux Rodesse is also one of the highest rated. Many tourists also stay at Ibis Bordeaux Centre Meriadeck.

In the city center of Bordeaux, you'll have easy access to City Hall. You can choose attractions in Bordeaux that are perfect for a weekend getaway, such as La Villa Rouge Massage, Piscine Stehelin, Domaine de Beauval. The most popular attractions for tourists in Bordeaux are Basilique St. Michel, Girondins Monument, Grand Theatre - Opera National de Bordeaux. With a developed commercial area, visitors can head to Lancel(BORDEAUX), APM MONACO for a great shopping experience.

Average Temperature

• January to March: 9.95°C during the day, 5.71°C at night

• April to June: 17.62°C during the day, 12.52°C at night

• July to September: 22.74°C during the day, 17.09°C at night

• October to December: 12.29°C during the day, 8.27°C at night

Average seasonal Rainfall

• Spring: 81.53 cm

• Summer: 75.87 cm

• Autumn: 68.1 cm

• Winter: 102.5 cm

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