9.5/10 for a 1st time family ski trip. 2 adults & 2 kids(4 &8) travelled with crystal ski to Hotel Rila, Borovets. Absolutely fantastic all round experience including hotel, travel company & ski school. Everything is on the doorstep of the hotel, in centre of resort and at meeting point for ski schools and ski lifts. The Rila hotel Staff are very nice and helpful, the ski kindergarten is perfect for our 4 year old - staff very good, kids well looked after and do little skiing runs twice a day. The hotel rooms and good sizes and very clean. They are service daily. The hotel buffet is fresh, lots of choices and perfect for kids. It is a buffet so don’t expect 5 star gourmet, but food is well cooked, fresh and different choices each day. The hotel has the ski rental also, so no need to travel to get skis or boots. Essentially the convenience of this hotel for ski schools and ski rental location is 10/10 The only negative for families I found was we booked a piste view room, but at night these are very noisey from the bars on the Main Street. So for families I’d recommend not booking a piste view.