Shannon
March 18, 2024
i thought the shared spaces in this hotel were really cute & unique. When we arrived there was a DJ in the lobby that was so loud, we could not even hear the person checking us in. The rooms, albeit small, were well appointment, however our view was of an office building. I had called ahead to ask that slippers be in the room and when arrived, at almost midnight (due to late flight), they were not there so we had to wait to have them delivered, which was already very late. In addition, we would have liked to have eaten at the hotel restaurants, but the menu for breakfast was very limited & quite expensive. I did not want a HUGE breakfast, just eggs & toast & that was not on the menu. The most frustrating for us was the "resort fee" they tacked on when we left. 1) this is NOT a resort, this was a hotel in the middle of the city. 2) if they want more money for the reservation, they should just change the price, I would have appreciated the TRUE price from the beginning. 3)lastly, the "resort fee" included the microscopic home gym that not only had broken equipment, but had a FIVE person max capacity. We were a party of 3, which meant if other people were in there,we could not use it at the same time, which meant we had to stagger our workouts, which meant we had to wait until we were ALL done to go & enjoy Boston.
when we checked in we would have appreciated being told about the "resort fee" including lobby activities, we were with a minor so not eligible to partake