Spark by Hilton Rochester University Area

The woman from the Front Desk welcomed us warmly last night. We had a great stay!

Clean, bright and modern facility! Everything you need is in the room. Love the coffee bar, and quick breakfast option included. Very close to U of R. Thank you Spark!!

My original room smelled like cigarette smoke ineffectively mixed with deodorizer, and the temp in the room was about 60° due to Housekeeping's efforts to air it out. I requested and was given a new room. That night, I noticed that the water from the faucet didn't warm up, but thought it needed time. No big deal. Next morning, there was no hot water from the faucet or shower, even after running for 15 minutes. I did an icy sponge bath before my early appt., told the clerk upon checkout, and was told I'd hear from the mgr. later that day with some compensation. I called later and was assured that plumbers were in the building and I would hear. I've called 3x since, was assured yesterday that I would receive a credit from the mgr. by email. No email, no call, no email in spam folder.....Nothing. Very disappointing. I live nearby, and won't be recommending this hotel.

There was no pool even though it was advertised as they had one. We were bored in our room the whole time. We picked the hotel for the pool and were very disappointed to find out they didn’t have one. There were loud drunk people in the hall who kept slamming doors and yelling and pounding on walls and kept waking up my baby and making her cry until 3 am. When I asked to speak with the manager I was told multiple times that she wasn’t there and they told me when to come back to speak to her and when I would come back at the time I was told to she still wouldn’t be there. Finally when she was there I explained to her that my baby was woken up multiple times throughout the night due to loud drunk people and her response was “we were sold out last night” and then I explained we were there for a pool and it’s advertised online and we have nothing to do but sit in our room bored and I asked for a partial refund and early check out and she kinda laughed at me and said she wasn’t going to refund half my stay and said I needed to contact hotels and let them decide how to help me.

The advertising was completely false. There was NO pool as advertised. The advertised breakfast was a few pieces of fruit and bagels. Should have been advertised as continental breakfast. Showers were barely warm.

Somehow they had me for two reservations. I only booked one room. He cancelled one hopefully I don’t see a charge for that.

Awesome place 😃 Free parking, very clean and cozy and wide on inside especially if you are traveling with small kids

The room we stayed in was on the first floor, which was great. The cleanness of the room was good i did notice the fan in the bathroom needed to be clean it had black mold on it. Also the toilet seat was loose which is not good for somebody that has a prosthetic and could fall. Also they need more bars in the bathroom as safety. I would say over all my experience was good. The noise volume was well controlled as well.