Pullman Brisbane King George Square

I recently stayed at Pullman Hotel and unfortunately, the experience was disappointing. For the price point, the quality felt far below expectations. The rooms are clearly outdated — the shower and overall bathroom setup feel old and in need of renovation. The bedding was also poor quality and uncomfortable, which is not what you expect from a hotel in this category. Service was another major letdown. Out of roughly 10 interactions entering and leaving the hotel, only once did a staff member make eye contact or acknowledge me. There was a clear lack of warmth, attentiveness, and basic hospitality. The restaurants were particularly frustrating — inflexible service and a general lack of customer care made dining an unpleasant experience. Overall, it feels like you’re paying premium prices for a product that simply doesn’t deliver. Significant improvements are needed in both service and facilities to justify the cost.

I had a solid stay at the Pullman King George Square. The location is unbeatable—you’re a 5-minute walk from Queen Street Mall and the museum, and literally a stone’s throw from the City Hall-KGS busway. Getting around is a breeze with Central Station just down the road. The rooms are clean and reliable, though they feel a bit basic and "aged" for the Pullman brand. Expect a short wait for the elevators, as only two were serving 10+ floors during my visit. Thankfully, the friendly front desk and restaurant staff make the experience feel much more personal!

The house keeping are basically lazy. Stay for a week. Bedsheet never change, toilet never ready clean, floor seldom vacuumed. Terrible for 5 star

Amazing service allowed 3 hour's early checking in to room really nice kindness staff breakfast really really amazing I have stayed at many other Pullman around the world this Brisbane Pullman the best of them all thank you