Residence Inn Boulder Broomfield/Interlocken

We stayed at this Residence Inn for 5 days and absolutely loved everything about this hotel. It’s beautifully decorated and the staff is kind and welcoming. We were greeted each time we entered and left, which made us feel special. The rooms are high tech and well maintained. Beds were very comfortable. The location is superb and walking distance to restaurants and lots of shopping. There was plenty of free parking. The complimentary breakfast had lots of variety, including fresh cinnamon roll waffles. Rocky Mountain National Park is only an hour away too. We will definitely stay here again!

I stayed at this property from 6/17 to 6/21/2024. After ironing my cloths on the first night I discovered a ton of insects. Killed about a dozen of them before reporting it to the Front Desk. At 1:00AM I moved to a Fairfield Inn (Same building) which was bug free. Hotel management communication on this was very poor. The offered some bonus points which in my mind were not enough to compensate for the inconvenience of switching rooms at 1:00AM and all the time spent. Hotel refused to give me credit for my stay other than the bonus and did not adjust my rate now that I was in a smaller room. Marriott corporate also did very little as they left the issue to the hotel, what corporate did do was give me the original points I should have receive for my stay in the first place. Called multiple times to get access to a survey but they refused to share the link or phone to it. Almost the last interaction over the phone was with a “Manager” of customer service from Marriott Corporate which offer first 30,000 and then 40,000 points to make things right. Although I accepted the offer I tried to explain to him what the problem was, he got upset land of course withdrew the offer for the points, so that shows how he stood by his word. He in the end was rude and disrespectful. After posting on FB, Marriott reached out to me, gave them ALL the details and in the end sided with the hotel and their CS Manager and did nothing to make things better. Seems like you have to by a Titanium level for them to treat you seriously and respectfully as a customer. The issue about the insects and poor follow up from the hotel now pales in comparison to how rude their customer service manager was. After almost 30 years of being a Marriott customer, the message that I got from them is that it is time to switch brands. I would add a video where you can see all the bugs but Google only allows pictures.

ARRIVAL: Plenty of complimentary parking. Check-in was a breeze. There are luggage carts at the entrance as well as a pet station with a bowl of water and treats. There are elevators in the main lobby and a single elevator on the east side of the building which is convenient if your room is on that side like mine was. LOCATION: I absolutely loved the location. Quiet and away from downtown but plenty of establishments within walking distance and nearby. Situated close to Boulder and about a 40 minute ride from Denver International Airport. The Walmart right next door was SUPER convenient for groceries and toiletries. There are plenty of fast food and sit-down restaurants within walking distance as well as a dry cleaners and nail salon. Flatiron Crossing mall is close by. ROOM: I was happy with our one-bedroom suite. It was perfect for my family of three, including a baby. Kitchen was stocked with pots, pans, dishes, utensils and all expected appliances. Not that modern but not outdated. Kitchen table was a high-top with only two chairs, but we never used it for eating so it didn't matter. Beautiful and clean bathroom. Cable TV in living room and bedroom and nice sized TVs. Very spacious. AMENITIES: The lobby has plenty of seating, couches, private seating areas and a bar with TVs. All gorgeous and updated. Hot tea and iced lemon water available in the lobby 24/7. Gym has nice floor to ceiling glass that overlooks the breakfast area and is well-equipped. I didn't know until the end of my trip that they also have a library/study and theater room. Laundry room was convenient. Outdoor area has seating, pool, grills and a fire pit with patio chairs. DINING: Daily breakfast was decent with typical continental and hot buffet offerings and a waffle station. Indoor breakfast area has plenty of seating. There is also an outdoor seating area adjacent to the pool that we sat in every morning. There isn't a restaurant on-site but there is a bar area. STAFF: 10/10!! Very customer-oriented and professional staff. Overall, I had an excellent stay and would stay here again 100% next time I'm in the Boulder area. Location and surrounding area were convenient for a long stay with a family, lots of thoughtful amenities and very spacious and clean rooms and common areas.

Was there for a couple weeks and the places are nicely set up for longer term stays. Attached to Fairfield which have rooms for short term stay, and not the amenities of a longer one. But simple things, like no frying pan. Yes, plates, silverware, and other utensils, but merely a pot. Full sized fridges, toaster, microwave and stovetop. A great looking firepit outside, with sone grills, but no timer to turn it on or switch for it (assume you must go inside and ask desk). Wasn’t one once while I was there, and snow was consistently on ground! Breakfast is limited, run of the mill, I just settled for apple juice if ever. The service was good, but they are seemingly understaffed consistently. I felt for the employees. But location is within like an outside mall area, abd major mall within three or four blocks. As with most hotels taking advantage of covid, cleaning must be requested. Had the place cleaned twice over two and a half weeks. They did do a good job, but you really shouldn’t have to tell receptionist you want your room cleaned.

I literally couldn’t find anything wrong with this hotel. The manager was really lovely and efficient - she made us feel very at home. The rooms are great - kitchen really well stocked, nice seating area, comfy beds, great modern bathroom with good powerful shower, quiet.

This is a great hotel. The room are clean well stocked and modern. Love having the kitchenettes . The staff is top notch, friendly willing to get you anything. Breakfast is also very good, good variety, blueberry waffles are the best. I will stay here again