SureStay Hotel by Best Western Brunswick

The toilet was leaking and there isn’t a seal around the door, so you hear everything that happens in the hallway, AC had a musty smell every time it come on.

Holes in the wall, roaches in the bathroom, dirty sheets, internet did not work and had no cell service. Spend the extra and stay somewhere else not worth the trouble. Staff was nice enough though no real issues outside of the room.

Mattress was so old, you can hear every single spring when you move. Bed was broken, housekeeping cleaning is below subpar. Couldn’t take shower due to the ring in the tub and looked like white mold surrounding the drain. For the price, this stay insulted my intelligence

I came into Brunswick late and spent 3 hours trying to find a hotel from Kingsland - Brunswick , everyone was sold out . As I am booking a room at this location it became midnight and the reservation rolled over to the next day online and I ended up booking for the wrong night . I tried to call and speak to someone the next day but was told , too bad no refunds . Then Michelle takes my info and says her manger Kevin would call me back and I could discuss it with him but he won’t do anything about it . I asked her why and her response was because I know how he is and he never gives refunds . I then asked to have the reservation moved to another night that I come to Brunswick 8 times a year . I again was denied . Here it is day 6 and I still haven’t heard from this guy Kevin . With zero regard for their customers and some of the worst customer service I have even experienced I would not recommend this place to anyone !! It already looked like a roach motel but we needed a room for a few hotels to get some sleep and had no other choice . If you have other options I highly suggest you find a different place and not give these people any of your money

We were moved to this hotel because our original Hotel were booked,so they sent us here and; they didn’t disappoint. Friendly staff, clean rooms and ; mostly great hospitality 😊

It was easy check in and right off the interstate. Our room was nice for a good nights rest to continue our travel. Hotel staff was friendly!

Door wasn't locking properly, had to mess with it. I let the front office know. Good orice just spending the night.

I was appalled at the appearance of room assigned, there were spiderwebs on wall near the door, the chair upon entering to the right of the room was soiled, the bathtub had a soiled ring, the shower curtain was soiled, and there are numerous other concerns.