There was an issue with the billing of the Euro 100 deposit which was done at the start of my recent stay at Hotel Warwick - Grand Palace on 16 Nov 2023. I had stayed at the hotel from 16 Nov to 20 Nov 2023. I have noticed a recurring Euro 100 charged to my credit card for every day and this amounted to Euro 400 (100 x 4) . My final invoice states only Euro 16.96 ( taxes , as my hotel room had been paid in advance ). The staff at the front desk mentioned that there is no other invoice to provide for the reversal of EURO 400. This amounts to a double payment for the hotel and quite upsetting that there was no written assurance provided for what they are supposed to reverse. Also, how is it the hotel can continue to charge daily when the swipe was done only once?
That aside, location , cleanliness was excellent but this billing issue is quite a dampener to the trip.