Guest User
May 31, 2024
I will start this on a good note the food is amazing and bar and waiting staff are excellent and a special shout out to giovani on entertainment he was amazing now for the not so good reception staff rude and unhelpful, room cleaning disgraceful on one occasion our bed was stripped of and just left unmade on asking at reception shoulders shrugging and told to make it myself, we booked a double room only to be told they didnt have any in the hotel, there are no lifts to upper rooms, no aircon , safe has to be paid for daily, so did a iron and a fan, our room was infested with flies, no outside seating area apart from a tiny terrace overlooking, well derelict buildings, this hotel does not have the restaurant capacity when its busy twice we did not get lunch as no seating available and loads of people already waiting, the bed linen and towels had a lot to be desired grey and old, I am suprised TUI have this hotel on there books, over all a very dissapointed unsatisfied hotel stay, where possible I will be asking for a refund or a voucher of good will, just one last thing the beach is at least at 20min walk !!