Guest User
July 16, 2021
Having spent a week here both in 2018 and 2019, and having made a booking (with deposit) also for 2020, covid-19 put a stop to our plans. The management accepted our request to move both the booking and the deposit to 2021, and everything was duly confirmed. However, when we contacted the establishment to discuss details about our arrival, and also confirm that the covid-19 situation allowed us to travel as planned, they apartement was no longer available. They had forgot, misplaced or ignored our booking. We were given the option of either coming a week later, or stay in separate rooms instead of the apartement we had booked. We accepted neither of those, and instead asked for the deposit to be returned. They refused, and told us that they would keep the deposit if we didn't come this year. I find this utterly unacceptable. To err is human, and I am willing to forgive honest mistakes. To mess up a booking and refuse to refund is not an honest mistake. It's a rip-off and a terrible way to treat a customer. Luckily, Canazei has more to offer, and we shall be happy to spend our money elsewhere both this year, and all years to come.