Breakfast and facilities were satisfactory, however, the airport pickup negated all this. I had arranged and confirmed airport pickup with the hotel. We arrived on time, but nobody was there for us. After a while, we tried to call the hotel, but couldn’t get through. No airport officials were available. Luckily a cell service provider helped us contact the hotel receptionist, who would look into it. We contacted him a second time and he said no car was coming and we should get an Uber. We explained we didn’t have Uber, nor did we know how to use it. He said it was easy then hung up. I trusted the hotel to arrange the ride specifically to avoid just this situation. How could they desert us that way? Meanwhile we had been standing in the airport area, being harassed by many questionable drivers. We took a ride with someone claiming to be Uber, who charged us over $3500 each. Another guest had been similarly scammed just days before, yet the receptionist hadn’t given us any warning. He did mention it after I told him I had been scammed. He should have arrange some ride for us from his end. It’s difficult to determine if the receptionist was incompetent or in collusion with the scammers. The hotel hires, Exploration Travel, for pick ups. Jeremy, the boss, gave several reasons why his driver didn’t pick us up. My sleep was ruined and it continues to upset me. We received no help from staff, until I talked to the management, who paid for our ride to the airport.
