Carmel Valley Ranch, in The Unbound Collection by Hyatt Reviews

The room service was okay, but there were objections to the fees, which affected my mood.

The environment, location, facilities, and services of this hotel, including the front desk, are all very good, especially the environment, but the experience of dinner today is really disappointing. First of all, after we ordered the meal, the first appetizer was served quite quickly , but did not prepare a plate for us, we only brought it after waving, and there was no due apology for a normal restaurant mistake. Second, after serving the appetizer, we waited for nearly 30 minutes. None of the dishes came up, and no one explained. The restaurant manager skipped us a few rounds. The restaurant was not crowded at that time. (Only the two of us were Asian faces.) It was not a rush hour for dining. During the waiting period We called a waiter over, and the waiter (female of Indian origin) said very bluntly, I think they're doing, and then walked away. So angry, when we went to the front desk to complain, they appeared in front of us like a manager (they ignored us in the restaurant before), apologized and said that the food will be delivered to the room, and the dinner fee will be waived). Apologizing for the sake of apology, the attitude is not sincere at all. The poor service attitude of the dinner restaurant has directly lowered the standard of Hyatt. [weak][weak][weak]. (Breakfast service was good, we asked and were told it wasn't the same team as dinner).

Facilities: good Health: good Good environment good service Swimming pool 🏊beautiful

Very suitable for family travel. There are many activities in the hotel every day. Our visit this time is the theme of Halloween, which can let the children learn a lot about small animals.

Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!

I completely loved the ranch but was little confused how some workers didn’t seem to care at all. One ins

Very nice property for family with kids. Sports ( Golf, Tennis, Pickleball, Swimming, Hiking) facility is fantastic. Good dining options around the facility.

This was our second time staying at this resort, and it was just as stunning as I remembered. Absolutely beautiful property with wonderful rooms and helpful staff. My only small gripe would be that some of the outlets in our room didn’t work, and the headboard light was not working for some reason as well. Overall another amazing stay. You won’t regret vacationing here!

To the restaurant: please don't serve the same vegan dish under two menu headings (cabbage, mushroom.) The vegan pasta was gross. Please up your game here I can spend this much money in SF for easily better vegan food at Shizen or similar. Also, no one in any department on the property answers the phone. Seriously. In room dining, guest services, activities, 10 calls each no answer.

Stayed here with my wife and 8 month old daughter for one night on trip back home from Northern California. When you have a baby it’s not easy to feel accommodated at places you stay but this hotel resort was very welcoming to families of all ages and sizes. We loved our stay here and actually wished we could stay an extra night. The rooms were spacious and quiet. Plus the property is large enough to go for a walk and see deer and turkeys grazing. Also they have shuttles that will pick you and bring you to clubhouse if you need a lift. Highly recommended and we look forward to staying here again.

I stay in a lot of upscale hotels, but this one is extremely overrated and overpriced. I had wanted to stay at the CVR for some time now, and I am very disappointed with my stay. The property is so spread out that you need to take your car to the lobby or get a golf cart ride. Needless to say that nobody hangs out in the lobby unless they are passing through to go to eat. Rooms are not easily accessible and you need to lug your bags up and down stairs. Breakfast buffet was subpar with a very limited choice of food. Croissants were hard/old, à la carte avocado toast was tough, and eggs were rubbery. The buffet was not worth the price at all. The waiters seemed bothered when we asked them something and did not make us feel welcome. We did not eat dinner at the restaurant, but went to Lucia at Bernardo which is amazing. We changed room because we could hear the busy road from our room even though we had requested a quiet room. Our second room was nice. I paid almost $2000 for 2 nights. This 2-night stay was worth $800 at most. This place is overrated. Service it not what you would expect for the price. I would not stay there again.

The lodge lobby was nice. Otherwise our experience was totally disappointing. Our room was false advertising. The room condition didn’t match description for the high cost we paid. The room was filled with a bad odor, and came with a dusty outdoor tub that is street-facing. We reached out to the staff, who kept us waiting for 30-45min and never got back to us. We wouldn’t want to stay in the room even if it were for free. We ended up departing the property. This experience ruined our vacation :(.

Absolutely a breathtaking and relaxing resort. The room, amenities, and staff members are impeccable.

Great location all around with fantastic service, beautiful room and just great people