Courtyard Springfield Downtown

Easy check in. Staff very friendly, and helpful. Unfortunately, booking site information is not up to date, as I specifically booked based on bar, and restaurant as I drove in 12 hours. Both closed, told by staff because it was Sunday. Not enough business to warrant. If I would have known ahead of time I would have booked in Urbana , which would have been more convenient to my visit.

Had a very good stay in downtown Springfield. A comfortable bed, friendly staff, and clean accommodations.

The staff went above and beyond to accommodate me. Everyone was exceptionally helpful and friendly.

Absolutely worst service at a hotel I have ever had will never go back again

My family and I booked adjoining rooms months in advance. When my son and his wife arrived, they were told the room was not ready yet since it was an adjoining room (it was about an hour before check in time). We then left to get lunch and came back to check in. At that point we were told there were no adjoining rooms available. When the two of us made a surprised look on our faces, the clerk, Judy Snell, looked at us and said “I don’t know what you want me to do, someone needed the room last night, and so we gave it to them!” Even though just an hour earlier she stated that the room was being cleaned. She then proceeded with maybe you should have booked the room for two nights if you wanted adjoining rooms! Not once did she apologize to us. She was rude and very unprofessional. We had booked the adjoining rooms because my husband and I were going to be babysitting the two small children while they were at a wedding. My daughter in law even called the hotel over a month ago to make sure that our reservation with the two adjoining rooms was confirmed! At that time she was told everything was good. It was bad enough that the reservation was not right, but when Judy started with her rude attitude and comments that really did it for me. I have never experienced a situation like this before. The hotel was very clean, and comfortablle. The cleaning staff were very friendly! But that first impression at the front desk really left a bad taste in my mouth.

The restaurant staff was very friendly and I had an overall good experience. Had to order food delivery on a Sunday evening, though. Nothing other than a coffee shop downtown was open within walking distance. The girls in the coffee shop were pleasant too.

Walls are a bit thin. I think breakfast should be included for the price. But a clean, well kept downtown location hotel.

Overall unfriendly staff, old building and old rooms, not nice lobby and overall doesn’t worth the price

Friendly staff at front desk and bar. Clean room and facilities. Easy to walk around town.