Sari Pacific Jakarta, Autograph Collection by Marriott International Reviews

Response from Property: Dear Yang, Warm greetings from Sari Pacific Jakarta, Autograph Collection. Thank you for taking the time to share your detailed review following your recent stay at Sari Pacific Jakarta, Autograph Collection. We are truly delighted and honor that you have chosen to stay with us and shared such wonderful review, highlighting your arrival experience, the room comfort, the dining experience and our associates' services. Your kind words and appreciation truly made our day. We truly appreciate your recognition of our efforts in making your check-in experience as comfortable and personalized as possible, allowing you to maximize your time in enjoying our facilities. In addition, we are pleased to learn that you enjoyed your room and had a wonderful dining experience at our Japanese Restaurant. It sounds like you had a well-rounded and enjoyable stay, making the most of our facilities and services, which is something that we strive for. Your recognition is essential for us to strive even harder in ensuring all of our guests have a fond memory with us. At Sari Pacific Jakarta, Autograph Collection, we always strive to better our self and one way of doing that is by listening closely to our guest feedback. At your convenience, feel free to share any more additional details regarding your stay experience which we could have enhanced. Your feedback is critical to our future success and your added details would tremendously be helpful to us as we would be able to focus on that area and progressively improve.Soon we will be delighted to unveil our newly renovated Cigar Lounge and pleased to announce that we have refreshed our Sari Delicatessen & Café and newly-opened Maystar Signature – our authentic luxury Chinese restaurant as well as SUBI exclusive Private lounge. In addition, there would be many more exciting news we would be proudly sharing to all of our valued guest, such as yourself.Thank you once again for choosing Sari Pacific Jakarta, Autograph Collection. We eagerly await the opportunity to welcome you back for another memorable stay in the coming months.Sincerely, I Gusti Made WahyudiQuality Assurance Manager

Response from Property: Dear Lee, Warm greetings from Sari Pacific Jakarta, Autograph Collection. Thank you for choosing to stay with us and shared your honest review as well. On behalf of the entire team, I apologize failing fulfill your expectation during your recent stay, especially with the one related to the pricing of the room after upgrading, breakfast, and the salad. We take our guests feedback very seriously and the points which you have highlighted have been shared in our department meeting to be reviewed. Rest assured we have taken some measures to ensure that the issues are being fixed. Your feedback is critical to our future success as we would be able to focus on that area and progressively improve. Soon we will be delighted to unveil our newly renovated Cigar Lounge, and we are pleased to announce that we have refreshed our Sari Delicatessen & Café and just opened Maystar Signature – our authentic luxury Chinese restaurant as well as SUBI exclusive Private lounge. In addition, there would be many more exciting news we would be proudly sharing to all of our valued guest, such as yourself.Once again, we apologize for the some of the issues and thank you for your gift of feedback. We hope that you would give us another opportunity to welcome and serve you again, and hopefully we would be able to exceed your expectation is all areas of your stay. Sincerely, I Gusti Made WahyudiQuality Assurance Manager

Response from Property: Dear Erik, Warm greetings from Sari Pacific Jakarta, Autograph Collection. Thank you for choosing to stay with us and for your favorable feedback. At your convenience, please provide us with some more details of your stay experience, especially those that you like and those that we need to improve. This would be beneficial to us as it allows us to focus on those area and progressively improve. Once again, thank you for staying with us and we look forward to welcoming you again soon. Sincerely, Gusti WahyudiQuality Assurance Manager

Response from Property: Dear JEder, Warm greetings from Sari Pacific Jakarta, Autograph Collection.Thank you for choosing to stay with us and sharing your positive experience. It's truly a delight to read your review and to know that the team has been able to deliver what have been expected. Your commendation would add a dose of encouragement to us to strive even better to ensure that all of our guest leaves with a fond memory about our property. In addition, allow us to share some exciting news, such as the unveil of our newly renovated Cigar Lounge, the newly refreshed Sari Delicatessen & Café and the additional of Maystar Signature – our authentic luxury Chinese restaurant as well as SUBI exclusive Private lounge. There would be many more exciting news we would be proudly sharing to all of our valued guest, such as yourself.Once again, thank you for staying with us and for your kind words of commendation. The team is eagerly looking forward for your next visit, hopefully soon. Sincerely,Gusti WahyudiQuality Assurance Manager

Response from Property: Dear hosne, Warm greetings from Sari Pacific Jakarta, Autograph Collection. Thank you for choosing to stay with us and sharing your stay experience. Rest assured that your feedback has been shared with our management team to be further reviewed. Indeed, currently, we are undergoing a phased renovation to improve our products and services. At Sari Pacific Jakarta, Autograph Collection, we always strive to better our self and one way of doing that is by listening closely to our guest feedback. At your convenience, feel free to share any additional details regarding your stay experience which we could have enhanced. You may email me or alternatively, I would be happy to contact you on your preferred contact details. Your added details would tremendously be helpful to us as we would be able to focus on that area and progressively improve. Soon we will be delighted to unveil our newly renovated Cigar Lounge, and we are pleased to announce that we have refreshed our Sari Delicatessen & Café and added Maystar Signature – our authentic luxury Chinese restaurant as well as SUBI exclusive Private lounge to the list.We truly appreciate your patronage and hope that we would be given another opportunity to welcome and serve you once the renovation is fully completed.I remain at your service should you be needing any further assistance.Sincerely,Gusti WahyudiQuality Assurance Manager

Response from Property: Dear Respuela, Warm greetings from Sari Pacific Jakarta, Autograph Collection. There is no better rewards than to know that our guest truly enjoyed their stay and returning. Thank you for such commendation, you have made our day and I am glad to share your feedback with our team. Allow me to inform you as well that soon we would unveil our newly renovated Cigar Lounge, the newly refreshed Sari Delicatessen & Café and the additional of Maystar Signature – our authentic luxury Chinese restaurant as well as SUBI exclusive Private lounge. There would be many more exciting news we would be proudly sharing to all of our valued guest, such as yourself. Once again, thank you for staying with us and for your kind words of commendation. The team is eagerly looking forward to welcoming you back should the travel brings you back to Jakarta. Sincerely, Gusti Wahyudi Quality Assurance Manager