Normally when traveling across country, we LOOK FOR a Residence Inn. If this was our first visit, we NEVER would have returned. We stayed in a one bedroom suite. More expensive. The kitchen cabinet door hinges were broken. The shower tile was cracked, separated & mold had grown over. The shower faucet literally came off in my husband's hand. The elevator floor was covered with dried spilled coffee/drinks sticky looked like from Saturday night when we arrived Sunday & when we checked out on Monday it was still filthy. I personally had to wait for housekeeping 3 times as they used those elevators from floor to floor with carts. So housekeeping was well aware they were NOT maintaining the common areas. Housekeeping walked over the filth. Lazy! My husband & I both have both been entrepreneurs for several decades & we could not get over how Marriott missed this one! As Bonvoy Members, very disappointed! Excellent location, busy, wonderful personalities at front deck. Zero reinvestment into property, definitely needs remodeling and NEW HOUSEKEEPING STAFF! .. it tells me what they live like at home. Marriott needs to make a surprise visit to critic themselves. No excuses for this one. This has been neglected, abused & ignored. Other Residence Inns are always maintained & preferred. This was VERY SAD TO EXPERIENCE!
