Ramada Plaza by Wyndham Charlotte/South End Airport Reviews

We stayed here because our flight was delayed and I had points to book the room. I made the decision to stay here from the higher reviews online. Imo the rating needs to be closer to a 2-2.5 rating, no higher. I would first like to compliment the staff. I was able to call for a free shuttle from the airport around midnight. The driver, Hassan, was very courteous and drove us to and fro the airport. The man at the front desk was very polite and helpful. There also appeared to be a security service patrolling the property which didn't appear to be that busy. I didn't see anything shady going on or notice any partying out of the rooms so that's a plus. The property is very large and checkin for ramada is the same desk as Clarion. There is a large banquet hall between hotels so you can get lost if not careful. This property is reminiscent of large hotel convention centers from the 80s. However, this place either needs to have millions spent on remodeling, or torn down and start over. We did notice a massage parlor on-site near the front desk in the maze between buildings. Not sure what that is all about but certainly makes one wonder. Our room was barely passable for a 2 star property. The bedding and bathroom were very clean. The rest of the room could use some work. As far as any pest problems in the room, i didnt do a thorough inspection but it was definitely dusty behind the bed. Many rooms between our walk appeared to be under renovation. The banquet hall had a faint odor but unsurprising for a property of this size and age. There was large pool outside that looked like it hadn't been cleaned in awhile but not totally abandoned. I did see a housecat near the pool, perhaps they patrol the grounds as well. Overall the place has some potential but would likely need millions in upgrades to compete with newer hotels. If I was in a jam with flights and packed lightly I would probably stay there again if the price was right due to the shuttle access and overall cost. Hopefully the ownership will make improvements to the property in the future.