Comfort Inn Monticello

This hotel is/was very short staffed. I worked all day then drove 1.5 hours and checked in at 4pm. I was told my room wasn't ready so I left went to dinner. Came back at 8:30pm and was told my room still wasn't ready. Excuses Excuses Excuses. Sorry we are short staffed the Manager and Assistant Manager were cleaning the rooms. They were told my son and I were there waiting in the lobby for our room to be ready. They cleaned every room but ours. They saved it for last even though they knew we were waiting. Four other people checked in while we were waiting. We called corporate to ask what the policy was when they couldn't get a room ready, we didn't know if we would be transferred to a partner hotel or get a discount or what. On our way to our room both the Manager and Assistant manager confronted us about us calling corporate and preceded to tell us how corporate ripped into them and made their front desk person "very emotional" and that it was f***ing under-staffed and they cleaned the rooms. My son and I just looked at each other and was like they are confronting us and using profanity while we had to wait until 10:45pm to get into our room? I woke up the next morning and wanted to make coffee, I went into the bathroom and my foot stuck to the floor, I noticed a streak of something. I cleaned it up with a hand towel. I then got some water and went to put it into the coffee pot and when I lifted the lid, the inside was disgusting. My nose was plugged up in the morning also and noticed the vent had looked like it had never been wiped off. All the grout around the toilet was black and disgusting. Checked out Sunday morning and the Assistant Manager was the only one at the front desk and she didn't say a word to me or offer any type of discount for having to wait almost 7 hours past the check-in time. The one only positive thing was the bed was comfortable.

For being so close to highway, the room was remarkably quiet. We slept great. The hotel and room were very clean. The staff was so nice Check in and out was simple, fast and easy. If I am in the area again, I'll stay here.

We found few places to stay during commencement at UVA, and even this hotel had inflated rates and 2-night minimums that weekend. Overall, the property was dingy and tired and in need of updates and maintenance. The way the property is laid out is in long, dark corridors with dim lighting and little signage. The single elevator functions fine but needs its floor to be replaced. The room was acceptably clean, but continued the dark and dingy theme, with stained brown/grey carpeting. The bathroom was in dire need of maintenance and updating. A tiny corner vanity did not provide enough room for both me and my husband to place our toilet kits. The towel bar simply fell off the wall, showing evidence of prior, inadequate remedies. The drain in the shower took forever to drain, leaving me ankle-deep as I showered (and had a broken stopper, so that if you accidentally closed it, it could stay closed). There is no vent fan, and it shows, with peeling and blistering paint all around. The tile grout was stained, and there was messy grout/paint/caulk all around. Altogether unpleasant. I've been careful to judge this hotel against others of its class. In that regard, the bed was OK, and the amenities were as promised. However, especially with $300+ rates over graduation weekend, it was a drab and depressing experience.

Hotel staff were very friendly, and the room was clean and comfortable. I am not one to notice bed linens, but as I drifted off to sleep I thought, "these are really comfortable sheets." I AM one to notice annoying noise from the heat pump in hotel rooms, and I was please that this one was quiet as a whisper.

If I could give it a ZERO, I would. Can you imagine checking in at the front desk and the elevator is up some steps, down a hall through rooms and in the back of the building? Shady characters. We didn’t feel safe at all and left. Girl at front desk not surprised by us leaving. Do not stay here!!

The most comfortable room we have been in in quite a long time. Quiet and the staff was excellent. Especially liked the large size closet and the extra soft mattresses. Would highly recommend to all needing a stay near medical offices in the area.

Eric was excellent at the front desk and was very helpful in letting us check in early. I was attending a wedding and needed to be there at 4 pm. The next morning's breakfast crew was also very polite and catered to our needs with passion. Thanks so much for the stay.

Stained ceiling tiles everywhere. Could see the parking lot through a slot behind A/C, filters were dirty, bathroom had mold under sink, peeling wallpaper, two inch crockroachs, clogged vent, Outside doors don't lock. Pool was greenish yellow!

Room very nice, staff pleasant and helpful and breakfast good, The road construction nearby was the only minus and of course not the fault of the hotel. Unfortunately it was raining so we did not get to use the pool.