Holiday Inn Express Cheltenham Town Centre Reviews

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

The hotel is in a great location, with a shopping mall and many dining options. The room is average, the bed is very small, the double bed is only 1.3 meters, and although there is a sofa that can be turned into a bed, if you spread it out to sleep, there is no place to put the suitcase. Breakfast is a very simple white meal, overall three and a half stars

The location is good, there is a large parking lot and commercial center next to it, and it only takes minutes to walk to the downtown area. The room is comfortable, the breakfast is also very good, and the price-performance ratio is very high. The staff are very enthusiastic. If you park your car in the parking lot next door, you can enter the parking ticket for them and get a 25% discount.

There are many restaurants downstairs, and opposite 🈶 self-paid parking. The staff was very warm and friendly the day before yesterday, and helped me print a translation of my driver's license. It was good to stay for two days. The breakfast was simple, the public entertainment area was relatively large, and no one cared if I was late for check-out.

The room was clean, the breakfast was good and the front desk staff was friendly.

The location is very good, very close to the commercial district. There is a parking lot opposite the hotel. Parking is convenient. There are many kinds of breakfast. The room is large. It is very comfortable to stay and the service is good.

The air conditioner is a bit old and makes a loud noise. The location is very good. There is a large supermarket next to it. You can also see many restaurants and bars within a 5-minute walk. The breakfast selection in the morning is not many but tastes good

The hotel is in a very good location, opposite a complex with a shopping and entertainment street.

The room is good, very close to the high street in the city center just across the road. Very good breakfast 👍

The location is very good, opposite is a large eating place, similar to domestic complexes, but there are only restaurants and cinemas, we went to the cinema to watch a movie at night when we had nothing to do, the hotel has no parking lot, we need to park nearby The public parking lot, the hotel bar is open 24 hours, which is perfect for those who love to drink... But the hygiene of the hotel is not flattering. To be honest, we don’t know if our sheets and quilts have been changed. There are hairs on the quilts It doesn't look like a new quilt cover just put on, but I don't bother to tell the front desk after watching the movie after 11 o'clock. It's enough for one night

There is a big supermarket next to it, which is convenient

Will stay here if I go to Cheltenham

The breakfast is rich and standard Sound insulation, sanitation, all good!