Atour Hotel (Chengde Summer Resort)

Atour Hotel (Chengde Summer Resort) Reviews

Atour Hotel (Chengde Summer Resort)

Building B, No.8 Mashi Street (Dehui Building), Shuangqiao District, Chengde, Hebei, 067000, ChinaView Hotel Details
Atour Hotel (Chengde Summer Resort)
Atour Hotel (Chengde Summer Resort)Atour Hotel (Chengde Summer Resort)Atour Hotel (Chengde Summer Resort)
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Atour Hotel (Chengde Summer Resort) Guest Reviews

4.8/5
Excellent
3943 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(3943)
Positive reviews(3924)
Reviews with photos/video(480)
Delicious breakfast(309)
Friendly front desk staff(306)
Awesome amenities(266)
Convenient parking(212)
Convenient for shopping(168)
Would stay again(132)
Located downtown(67)
Negative reviews(19)
Carol 小陈
Executive 2-bed Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The staff automatically upgraded our room. They allowed us for late check up till 4pm the next day which helped us a lot because our high speed train back to Beijing was at 6:40pm. The hotel is located at the back lane of the commercial street 二仙居。we can get taxi easily in front of the hotel. We stayed there during low peak season, we had good service in the hotel. We loved the free supper served at 9:30pm.
Guest User
Superior Big Bed Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very good location, walking distance from the bi shu shan zhuang, staff was very friendly, they serve tea when you sit in the lobby. Daily cleaning of room. Laundry services with 2 washer and 2 dryers, soap provided. 1 queen. Overall, worth your buck based on location, service and amenities.
Response from Property: Thank you very much for your recognition of the hotel. Dora will continue to work hard and look forward to your next stay.
Anni43
Superior Twin Room With Customized Mattress
Stayed in Apr 2024
Travel with friends
43 review
4.5/5
Great
Posted on May 17, 2024
Clean and spacious bedroom. Clean bathroom. View on the city.
Response from Property: Dear guest, we are very sad that we failed to get your five-star praise, but we are still warm and grateful. We have a fresh and comfortable environment, elegant, open space, sincere, loving service. We will make continuous efforts to improve and look forward to your stay again~~~承德避暑山庄亚朵酒店 云在
Hoelter
Executive Queen Room
Stayed in Jul 2023
Couples
10 review
5.0/5
Outstanding
Posted on Jul 26, 2023
The service was very friendly and competent. In particular, the breakfast was very good and there was even an espresso machine.
Response from Property: Hello, dear friends of Duoer, welcome to Chengde Atour Hotel. Thank you very much for your five-point praise. Your recognition is the driving force for Duoer to move forward. It will make every trip of yours feel like coming home and care for your family. Thoughtfulness and care are the most sincere gifts that every Duoer gives you. In order to give you a perfect stay experience, Atour has never stopped. There are more beautiful things here waiting for you to discover. I hope to meet you again. , Duo'er looks forward to your stay again~~Customer Service Manager of Atour Hotel, Chengde Summer Resort~~Leng Xiang
JOHN THOMAS
Superior Queen Room
Stayed in May 2023
Couples
3 review
4.7/5
Amazing
Posted on Jun 30, 2023
Comfortable , definitely would consider staying there again
Weiduoliyadezhanfang
Superior Twin Room With Customized Mattress
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I wanted to take my family to the Mountain Resort, and I booked this hotel because it was close to the attractions. Because we arrived early, I wanted to ask if we could check in early so that we could put our luggage. After checking the system, the front desk lady replied that we could check in early, and enthusiastically helped us upgrade the room. The room rate also included breakfast, and the hotel also provided a midnight snack. I felt that I had taken a lot of bargains throughout the trip, and I was in a very good mood (the emotional value was directly pulled up). The hotel is about half an hour away from Chengde South Station by taxi, but the Mountain Resort is a 10-minute walk away, and the Erxianju Night Market is a 3-minute walk away. This location is very convenient to any scenic spot. There is also a shopping center opposite. The hotel's breakfast is also super good, not worse than that of a star hotel. The hotel's breakfast ends at 11 noon, which is especially suitable for older babies who can't get out of bed. They can have breakfast and lunch together. When checking in and out, the hotel also enthusiastically provides mineral water. What I like most is that the sound insulation is very quiet. The shower facilities in this hotel are very good, the water pressure is very strong, and there is no special smell in the room. The room service sister is also very enthusiastic. It feels that all the waiters are not just dealing with things, but providing services to guests from the heart. The service of Atour is great. I will stay here next time👍
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Guest User
Superior Big Bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The service is very good, there is also a late night porridge road, clean and hygienic, with a good view. When you go out, choose Atour
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6/7
Zhihuichuquantoudemao
Superior Twin Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 2, 2024
I brought my child to take the exam. The service staff were very enthusiastic. They upgraded the family room and prepared hot drinks, ginger soup, etc. for the children. The room was also very clean. They gave children slippers and several bottles of hot mineral water when they checked out. There is a night market, pedestrian street, and shopping mall at the door, so it is also very convenient to eat.
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Guest User
Superior Twin Room With Customized Mattress
Stayed in Oct 2024
Couples
18 review
5.0/5
Outstanding
Posted on Oct 25, 2024
It is late autumn, and my wife and I decided to seize the last opportunity for tourism in the north to visit Chengde. I booked a two-night stay at the Atour Hotel in the Mountain Resort on October 23 and 24 on Ctrip. The high-speed rail from Beijing Chaoyang Station to Chengde takes only 59 minutes, which is in line with the slogan: "So close and so beautiful, go to Hebei on weekends". Of course, for us elderly people, off-peak travel is the best choice. On the morning of the 23rd, we took a taxi from Chengde South Station to Atour Hotel. As soon as we got off the car, the security guard helped us take the box into the lobby. The front desk clerk immediately poured hot tea to greet us. Miss Zhao quickly arranged for us to check in and gave us the treatment of upgrading the room, so that we immediately got a good rest. I have stayed at Atour Hotel three times in the past, and its service quality has left me with a good impression. This time I stayed at Atour Hotel in Chengde, and I once again felt the experience of being at home. Whether it is the front desk, restaurant, or room waiters, they are very dedicated and professional. They treat guests warmly and repeatedly tell us to call if we have anything. They also send two bottles of warm bottled water when we check out. The hotel is located in the city center, surrounded by many shopping malls and restaurants, as well as a lively night market, but the overall environment is quiet. The transportation is very convenient, and you don't even need to use a taxi app. There are taxis waiting outside. The taxi management in Chengde is very standardized. No matter how far you go, you must use the meter when you get on the taxi. The hotel is very close to the Summer Resort. It takes less than 10 minutes to walk to the main gate of the resort. Because of this, my wife and I visited the resort twice on the 24th and 25th. Finally, the hotel's breakfast is great! Figure 1, hotel logo; Figure 2, hotel main entrance; Figure 3-4, hotel lobby; Figure 5, hotel street archway; 6, bronze statue of Emperor Kangxi riding a horse a few steps away from the hotel; Figure 7-9, the hotel lobby, restaurant, decorations on each floor and room are all large and exquisite photos of Chengde's famous attractions, which are pleasing to the eye!
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6/9
Guest User
Elegant Room
Stayed in Oct 2024
Other
7 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The hotel is located in the heart of downtown, quiet and comfortable. Especially the late night porridge and tea from Yaduo Village, which are mellow and fragrant, revealing the warm and enthusiastic care concept of the staff at all positions for the customers.
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Response from Property: Dear guest, hello! Thank you very much for giving us a five-star praise, and we look forward to serving you again! The 24-hour butler service works together to create a good and comfortable living environment for every guest who comes to the store. Thank you again for your five-star praise, welcome to your next visit, and wish you and your family a happy life!
LanaPerl
Superior Queen Room
Stayed in Oct 2024
Couples
8 review
4.0/5
Very Good
Posted on Oct 21, 2024
ATOUR hotel is located in the central part of the city. The equestrian statue of Emperor Kangxi decorates the square adjacent to the hotel. The summer residence of the Qing emperors is within walking distance. It takes 10-15 minutes by taxi to get to Patala and numerous temples and palaces. There are many cafes and restaurants nearby where you can eat deliciously. Don't miss the Manchurian restaurant where you can try venison and many unusual delicacies. The managers who meet you at the reception are very friendly. Every time you leave the hotel for an excursion, they offer to take bottles of water with you. The room is quite large, minimalist interior - nothing superfluous. There is a lot of storage space, the bed is comfortable. The bathroom is equipped with everything you need. Very nice tea pairs at the tea reading (see photo), good tea and good coffee. We did not book breakfast. Overall, we are satisfied. .
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6/9
Response from Property: What can you do to make yourself happy? Of course, traveling. The moment of letting go of yourself during traveling is incomparable to many other things. I am glad that Duoerjia brings you happiness during your pleasant journey.
Guest User
Superior Twin Room With Customized Mattress
Stayed in Oct 2024
Family
26 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Although the hotel price was relatively high during the National Day holiday, I still stayed very comfortable and satisfied, 5 points! The location of Atour is very good, a few minutes' walk from the entrance of the Mountain Resort and the airport bus stop, and the surrounding area is very lively and good for shopping. The room is also very quiet and comfortable to sleep in, and the waiter is warm and hospitable. The breakfast is also very rich, but there are too many people during the National Day holiday, which affects the dining experience.
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Response from Property: Dear Duo, thank you for your detailed and loving comments and sharing. Because the room was fully booked during the National Day holiday, guests had breakfast together, which affected your dining experience. Duo is deeply sorry! In the future, when checking in at the front desk during holidays, the ladies will guide guests to eat at off-peak times to ensure that every guest can enjoy a wonderful breakfast time. I also look forward to meeting you again. I wish you all the best~
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is in a very good location, very close to the Summer Resort. There is a large shopping mall on the front street where you can buy things and eat. There is also a small night market at the door at night. The back street leads directly to the Summer Resort, which is within walking distance. There are also many small shops around, and there are rich dining options. The hotel is also very clean and sanitary, and the service is very good. I will come again if I have the chance~
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Response from Property: Dear friends, thank you for choosing Atour Hotel Chengde Mountain Resort. We care about every encounter with you, whether it is short or long, and we will bring you a wonderful and unforgettable experience! We look forward to seeing you again at Atour Hotel Chengde Mountain Resort, and hope that every trip to Atour will be heartwarming.
Anonymous User
Superior Twin Room With Customized Mattress
Stayed in Sep 2024
Travel with friends
6 review
4.8/5
Amazing
Posted on Oct 2, 2024
The room is clean and the facilities are quite new. It is on a small road and not noisy. There is a shopping mall opposite. There is a special supermarket under the shopping mall where you can buy food. There is also a Lawson supermarket opposite where you can buy things. It is not far from the Summer Resort. Turn left on Nanyingzi Street and you can take bus No. 6 or No. 6-1 to Chengde Museum. The service is also good, but Ctrip said that there is late night porridge. I arrived at 9 o'clock that day and there was no late night porridge. Maybe it was not late enough.
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Response from Property: The best moment, meeting the best you. A pot of hot tea, a collection of poems, sunshine, warm heart, Duoer will go with you. Welcome to come home next time, and I will prepare warm porridge for you~~
Cxin_yu
Executive 2-bed Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 27, 2024
First of all, the location of the hotel is really central. It is very close to supermarkets and night markets. The hygiene is clean and tidy. The most important thing is that the ladies at the front desk are very kind and considerate. Because we are with children, we need a bigger bed, so we upgraded to a family room. The cleaning lady cleaned it very cleanly. This trip added a lot of points to the accommodation... Thank you to all the staff of Atour Hotel
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Response from Property: I only remember the flowers blooming and the trees green, but I never looked back at the cold and sparse quilt. The most unforgettable thing should be the way here. At that time, my figure was not crooked but supported me. Now, who can ask me about the bitterness and sweetness? In the dream, I laughed for real. In the dream, Duoer met you! Chengde Mountain Resort Atour Hotel~~Zhiyu