Holiday Inn Express Chengdu Wuhou

Holiday Inn Express Chengdu Wuhou Reviews

Holiday Inn Express Chengdu Wuhou

No.5 West Section 1 of 2nd Ring Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
Holiday Inn Express Chengdu Wuhou
Holiday Inn Express Chengdu WuhouHoliday Inn Express Chengdu WuhouHoliday Inn Express Chengdu Wuhou
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Holiday Inn Express Chengdu Wuhou Guest Reviews

4.6/5
Very Good
1834 review
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(1834)
Positive reviews(1773)
Reviews with photos/video(261)
Friendly front desk staff(355)
Easy to get around(308)
Delicious breakfast(261)
Convenient location(214)
Close to metro(156)
Would stay again(54)
Has rooms for families(24)
Awesome gym(15)
Negative reviews(57)
TNZZA
Standard Room (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
I'm From Thailand The room is very quiet even though it's near the expressway and right at the intersection. Walk 200 meters from the MRT and there's nothing lonely on the walkway. There's a lot of food. The street behind the hotel has Street Food, LocalSupermarket, Lawson, and restaurants. It can be said that it's complete. Carrefour is about 500 meters away. As for the hotel, the atmosphere is good. The rooms are good, spacious, and very clean. Housekeeper cleans and replenishes food and water. Make a new mattress every day. If we come back to Chengdu again, we will come back to stay here again. Overall, very impressed.
6/10
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
SQ.C
Selected Standard Double Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Holiday inn express is always my first choice whenever I go travel. Like their wide selection of breakfast spread, of course room cleanliness is also good. 2 types of pillows provided - 1 firm 1 soft, i usually like to sleep on the firm one while soft one for hugging. Blanket is also soft and comfy. Fridge is also provided which is a must for me as I like to topup drinks/beers in room. Location of this hotel is facing main road, if u don’t mind to explore abit, walk behind the hotel you will find whole stretch of local shophouses with a few grocery shops, bakery, eateries etc.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Guest User
Superior Room (Double bed)
Stayed in Aug 2024
Solo travelers
6 review
3.0/5
Posted on Aug 5, 2024
The room smelled really bad and the AC was not cold enough. Staff were nice but the hotel is old and not clean enough.
Response from Property: Dear Guest,Thank you for staying at the Holiday Inn Express Chengdu Wuhou. We sincerely apologize for any inconvenience you experienced during your stay. We regret that our service did not meet your expectations, especially regarding the odor issue you mentioned, which may have been caused by recent rainy weather leading to humidity. If convenient for you, please contact our Front Office Manager, Vivan, to discuss this further. Your feedback regarding the air conditioning has been forwarded to our Housekeeping team for immediate attention, and we will enhance our inspection processes for room facilities.Throughout your stay, if you encounter any issues, please do not hesitate to contact our front desk staff, who are available to assist you promptly. We place great importance on the maintenance of our facilities; earlier this year, we renovated all guest rooms, and we will continue to seek improvements to provide a more comfortable and enjoyable stay experience for our guests.We appreciate your recognition of our service and assure you that we will strive to maintain high-quality service and excellent guest standards. We look forward to the opportunity to welcome you back to our hotel. Wishing you a pleasant journey and many joyful moments ahead!Sincerely,IHG Social Listening Team
irene lam
Standard Room (2 beds)
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very good n helpful services, we are very happy and satisfied for the stay in this holiday inn express
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
Guest User
Standard Room (2 beds)
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on May 29, 2024
The overall experience was good except that the staff should be trained to inform hotel guests especially those from overseas like us about the available transport options to visit the city and beyond. For example, we had spent RMB150 over 2 days in taxi fares before we found out on our own that the nearest subway station is just a 5 minute walk away. The staff had even watched us waited more than 5mins for a taxi they helped us to book!
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team
Guest User
Selected Standard Double Room
Stayed in Nov 2023
Solo travelers
15 review
4.2/5
Very Good
Posted on Nov 18, 2023
Greet by friendly and helpful staff. The hotel room is clean and comfortable . Very good breakfast . Value for money for my stay. Excellent location!
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service, breakfast , location and the room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Anonymous User
Selected Standard Double Room
Stayed in Nov 2023
Solo travelers
8 review
3.0/5
Posted on Nov 27, 2023
Don’t expect much for the food. The wifi had very poor connection that totally unconnected. Location was good.
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can make improvements. If you have any questions during your stay, please feel free to contact our reception, we will do our best to provide you with service and assistance! We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team
Guest User
Family Friendly Room
Stayed in Sep 2023
Other
10 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Great service; very friendly and accommodating staff! Definitely will come back again.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening
GaryK
Elegant Queen Room
Stayed in Jan 2023
Family
20 review
3.0/5
Posted on Jan 24, 2023
The check-in in holiday inn hotels always takes a long time. If they ask us to show the visa amd last entry pages, it will take much faster than to go through all the pages. Besides they asked some really wierd questions like which city dontou come from, where will you gi next, that is absolutely not their business. The price of the room was really good and considering that it was really close to subway and it was really easy to get downtown, it was still worth staying there. The breakfast was both western and Chinese. And was not bad at all
Response from Property: Dear Guest, Thank you for staying at our hotel and for your kind words about our location and breakfast. We hope you will have the opportunity to communicate with us and give us more valuable suggestions. We will do a good job in every aspect of our service to meet your high expectations of the hotel!Best regards,IHG Social Listening Team
Guest User
Elegant Queen Room
Stayed in Jan 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 29, 2023
Clean hotel. Nice room with comfortable bathroom. The hotel has a convenient parking n the garage.
Response from Property: Dear guest,Thanks so much for your business and your awesome review. We are very happy you were so pleased with well maintained facilities and clean environment we offer. We work hard to provide all our guests a memorable experience and its always nice to hear when we have. We look forward to seeing you again on your next visit. Sincerely, IHG Social Listening Team
Anonymous User
Elegant Queen Room
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2023
All of the staff were very friendly and helpful. The breakfast each morning had a nice balance of Chinese and western foods. There's a subway station is right around the corner so it's very easy to get around.
Response from Property: Dear guest,Thanks for choosing to stay with us.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city. We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip! Best regards, IHG Social Listening Team
Guest User
Selected Standard Double Room
Stayed in Jul 2022
Family
9 review
5.0/5
Outstanding
Posted on Jul 30, 2022
Writing this review in day 23 of our trip through Sichuan and I can say that this place had THE BESt breakfast spread of anywhere we stayed. I would visit again just for the breakfast, quality shower and comfortable bed. Staff were helpful and friendly. We arrived into Chengdu from Beijing and needed to do a COVID test - staff gave us directions to the nearest site. This was our first stay of our multi-week cycle tour. Staff helped get all our bikes and bags upstairs and cleared away boxes happily. Well located to tourist attractions and the airport. A great entry/exit point to Chengdu, highly recommended.
Response from Property: Dear guest, Thank you for your stay in our hotel and your inspiring comments. As a member of Intercontinental Hotel Group, we offer free breakfast, free internet access, cool shower and high-quality sleep etc.. Whether our guests are traveling for business or leisure, globally or locally, everything we do is designed to exceed their expectations and deliver greater value where it matters most.I do hope that we will have the pleasure of welcoming you back again soon, and wish you safe travels in the meantime. Warm Regards,IHG Social Listening Team
Karla Lizette Soto
Selected Standard Double Room
Stayed in Jan 2023
Solo travelers
31 review
4.5/5
Great
Posted on Jan 31, 2023
The price is very decent, the place is clean and the personal very kind and helpful 😊
Response from Property: Dear guest, Thanks for choosing to stay with us. We are delighted to receive your recognition regarding your recent visit to our hotel especially on our service. It's such a great honor for us and we will definitely share your kind words to our staff. Hope you can choose to stay with us again. Sincerely, IHG Social Listening Team
Juno
Selected Standard Double Room
Stayed in Jul 2023
Solo travelers
1 review
4.5/5
Great
Posted on Jul 25, 2023
Very clean and good service
Response from Property: Dear guest, Thank you for taking the time to share your feedback on your experience at our hotel. We are delighted to know that you enjoyed our hotel's hygiene and staff service. It's something that all of our staffs take proud in. We will definitely pass your kind words to them. We look forward to the opportunity of welcoming you back soon. Best Regards, IHG Social Listening Team
Chengfangyuan™
Selected Standard Double Room
Stayed in Aug 2024
Business travelers
181 review
5.0/5
Outstanding
Posted on Sep 1, 2024
【New Hope Wuhou Holiday Inn Express. Panda Family Room】 Wandering in Jinli 🛏 【️New Hope Wuhou Holiday Inn Express (Chengdu Wuhou Temple Jinli Branch)】 📌 Hotel Overview ❶. Comprehensive evaluation: Chengdu has 12 districts under its jurisdiction - Jinniu, Qingyang, Jinjiang, Wuhou, Chenghua, Qingbaijiang, Longquanyi, Wenjiang, Shuangliu, Xindu, Xinjin, and Pidu. Chengdu New Hope Holiday Inn Express is located in Wuhou District. As one of the most well-known Sichuan enterprises, New Hope Group has also "woven a network" in the hotel industry. In the provincial capital alone, there are many hotels that cooperate with IHG, including CP, HI, HIX, etc. Among them, I personally think that the best performance is New Hope Smart Selection, the worst performance is New Hope Holiday, and the average performance is New Hope Crown; ❷. Local information: Turn right after leaving the hotel and turn right again to the "Hongpailou" subway station Exit B, which is only about 1-2 minutes' walk, which is super convenient. On August 31, another Sam's Club opened in Chengdu. Living in this city is so comfortable, so envious. 🏨 About the guest room In Room ❶. Guest room layout: The hotel arranged a warm, lovely and lively panda parent-child room for me. It is 35 square meters and is divided into two parts: children's bunk bed bedroom and master bedroom (big bed + living room). It is equipped with a reading corner that is extremely rare in the smart selection category, and prepared comic books that children love and enjoy, which is really super thoughtful; the TV has hundreds of free movies and TV series, including my favorite "The Restless Heart" (Harrison Ford), etc., and can watch various minority language channels under CGTN and Yanbian Satellite TV, etc.; the USB cable was prepared for me in advance; the bunk beds in the inner room are made of pure solid wood, which is super safe and strong; ❷. Welcome gift: A lot of welcome gifts were given, and the most popular one was the panda plush toy, which was warm and fluffy, and really made people love it. If it is a girl, it can be used as the most considerate pillow when sleeping at night. The free milk is from New Hope, which is called "the one who is close to the water gets the moon first". In fact, it also reflects the strength of the group from one side. There are rich varieties of welcome fruits, such as mangosteen and pomegranate. The pomegranate is super sweet and not sour at all. There are toys for boys and girls at the bedside. ☕️ Dining ❶. Gourmet glimpse: The night bed dessert is freshly cooked Tremella soup. It is obviously made in advance and is definitely not pre-made. The taste is very good; the dandan noodles for breakfast can make people fall down, so delicious, haha; ❷. City gluttony: The Tugongguan hot pot on Zhenghe Street is super delicious. It is a must-go restaurant for gourmets. It is near Zhujiang International. 🏊 Facilities ❶. Hotel environment: The color matching of the sofa in the lobby waiting area is very fashionable and novel; the panda element is reflected in every part of the hotel: the restaurant, public area, and guest room are all laid out; ❷. Fitness and recreation: There is a standard gym, the small towels are neatly folded, and everything is done super well. 🌟 The Moments ❶. Star employees: Any employee of their family can be a model for other smart hotels to learn from. They did not deliberately "add drama", but naturally showed their sincerity and enthusiasm for every guest. This can be deeply felt in my subtle observations when checking in and having breakfast; Xiao Zhou from the front office department speaks like a spring breeze; the security guard at the door will greet me early and help me push the door. He is considerate to the bones and is very touching; I am most grateful to my personal butler Zhong Yazhi, who asked me if I opened the door before checking in car, thinking of helping me enter the license plate in advance; during the stay, they also gave me warm reminders at all times, and those little bits of affectionate words made people sweep away all the fatigue, such as network access code, gym password, set-top box switch method, breakfast details, King Koil mattress characteristics, small refrigerator to store more of my favorite soda water in advance, prepare soft bathrobes in advance, etc., no matter how big or small, they all helped me think of it. No wonder there are 40 InterContinental hotels in Chengdu. There is a reason for this, because the Chengdu hotel people represented by Xiao Zhong are too excellent and too enterprising; ❷. Number of stays: I have stayed in this hotel 6 times, and this is the 7th time. 📍 Brief summary Conclusion ❶. Wonderful moments: Next year, New Hope Wuhou Smart Selection will usher in its 15th birthday. I wish you a prosperous business and eternal youth! The same-level competitor "Huanpeng" has 3,000 hotels worldwide (400 in Greater China), while Zhixuan has 3,275 hotels worldwide (332 in Greater China). The two are almost the same in terms of scale, but Huanpeng is more mandatory, more unified, and more one-size-fits-all in terms of quality control. For example, it must have a gym, and must be equipped with blackboards and magnetic tiles in the guest rooms. In comparison, Zhixuan has a slightly higher degree of freedom in individual units. Therefore, staying in Zhixuan across regions will not cause aesthetic fatigue; ❷. Regrets: It seems that there are really no shortcomings.
Original TextTranslated by Google
6/20
Response from Property: Dear guests, thank you for staying at New Hope Wuhou Express Holiday Inn (Chengdu Wuhou Temple Jinli Branch). Thank you for taking the time out of your busy schedule to give us your sincere evaluation and your continued recognition and appreciation. Your words contain recognition and encouragement for our hard work, which makes us feel extremely honored, and we are also very happy to convey your praise to relevant colleagues. As a member of the InterContinental Hotels Group, Xiaozhi has high-end and simple decoration design, humanized facilities, and strives to create a warm, comfortable, hygienic, safe and reliable accommodation environment for every guest. I am glad that you like our parent-child room. During your stay, you can also enjoy a refreshing bath, quality sleep, high-speed Internet, free Chinese and Western breakfast, self-service laundry, gym, free parking and other services. We strive to do every detail well, just hope that you can live comfortably and happily in our hotel. We will continue to work hard to maintain high-quality service and excellent customer standards. You are also welcome to come home often. I wish you a happy life and smooth work! Holiday Inn Express Guest Care Team