Felton Grand Hotel Reviews

Response from Property: Dear guests, hello! Thank you for your affirmation and for recommending our hotel to everyone in your busy schedule. The hotel is built along the Yanhe River and is located next to Wenjiang Park. It has a beautiful environment and dense vegetation. It is a "garden island" hotel in the city. Whether it is walking or morning exercise, it is the best choice. Wi-Fi is covered in the hotel rooms and public areas, and two different specialty restaurants provide you with delicious dishes. The entertainment facilities are very complete, with a teahouse, a chess and card room, and there are many choices. The fitness center has an indoor constant temperature swimming pool, a gym, a sauna room, a table tennis room, and a billiard room. The opening hours of the fitness center on the fifth floor of the hotel are 7:00-23:00. Its indoor constant temperature swimming pool is a water circulation system fully imported from Australia, and we strictly manage our own swimming pool in accordance with the requirements of relevant health functional departments. We are honored to be rated as "China Chengdu-Chongqing Best Swimming Pool Hotel". The fitness equipment is the world-famous Italian Technogym brand, the official designated cooperation brand of NBA. Looking forward to your next experience! I wish you good work and happiness for your family! Fitness Center Manager-Liu Weibo

Response from Property: 尊敬的客人，您好，感謝您的入住及提出的寶貴意見。您在住店期間五樓康體中心的游泳池、汗蒸室及健身房都是可以免費使用的，一樓品味餐廳每日提供新鮮多元的中西式營養早餐，相對來説房間性價比還是比較高的，您也可以關注酒店的微信公眾號，酒店定期會做一些房價上的促銷活動，活動期間價格也是非常划算的！我們也將不斷努力，您的滿意與肯定是我們最大的收穫，歡迎您再次入住！祝您工作順利，全家幸福！賓客服務經理- Ada

Response from Property: Dear guests, hello, thank you for your trust and support! Your satisfaction and affirmation is our greatest harvest, looking forward to your visit again. I wish you success in your work and happiness for your family! Guest Services Manager - Ada

Response from Property: Dear guest, hello! Thank you for your stay. Thank you very much for your valuable comments and suggestions, and we apologize for the inconvenience caused to you. Because the temperature has risen recently, the temperature on the upper floors of the hotel is slightly higher and the temperature on the lower floors is slightly lower. The hotel uses central air conditioning, and the temperature is uniformly adjusted to a moderate temperature range. You can adjust it through the room air conditioning panel. If not It’s easy to operate. You can dial “0” from your room to contact us at any time, and we will help you as soon as possible. In response to the problem you raised that the room temperature has always been very high, the hotel's senior leaders also attach great importance to it and held a special seminar to rectify and debug the air-conditioning issues to avoid such things from happening again in the future. In addition, the hotel room department has also prepared many small air-conditioners. , we can provide personalized services for small air conditioners according to the needs of guests, and they can be adjusted at any time, which is very convenient. To become the beloved hotel of our guests is the greatest wish of each of our "hotel employees", and it is also the infinite motivation for our dedicated service! Welcome to stay again! I wish you a happy life and a happy family! Guest Services Manager-Ada

Response from Property: Dear guests, thank you for staying Felton Hotel in Chengdu and for your support and recognition. On behalf of the front office staff thank you for your recognition and encouragement of our service, we will continue to work hard as always, looking forward to your next visit! Wish you success in your work and a happy family! Front office Manager. - Mark

Response from Property: Dear guest, hello, thank you for your stay. We are honored to receive your recognition from the hotel. At the same time, the Taste Restaurant also offers a wide variety of international buffet dinners from 5:30 to 9:30 pm, mainly offering a variety of appetizers and cold dishes. It regularly offers various food festivals, Chinese and Western hot dishes, a variety of seafood, salads, fruits, and various tempting desserts. The second floor of the hotel also has Tanggong Chinese Restaurant for you to choose from, mainly offering Sichuan and Guangdong cuisine, as well as 13 private private private rooms that integrate high-quality Chinese art. Looking forward to your next visit, I wish you success in your work and happiness for your family! Guest Service Manager - Cassie

Response from Property: 尊敬的客人，您好！感謝您下榻成都費爾頓大酒店。作為成都温江商務區的首家以豪華五星級標準修建的酒店，酒店目前共計362間客房，各類房型和麪積大小不同為您提供多種選擇，從商務間36平方米到總統套房302平方米不等，，我們致力打造給客人提供温馨的入住感受，您此次入住的是豪華間，您下次可以體驗入住酒店的行政間或套房，房間視野更開闊。必定帶給您不一樣的全新體驗。衷心期待您的再次光臨！祝您生活愉快，闔家幸福！賓客服務經理- Ada

Response from Property: Dear guest, thank you for your affirmation and for recommending our hotel to everyone. As the first hotel built to luxury five-star standards in Wenjiang Business District, Chengdu, all rooms and public areas of the hotel are covered by Wi-Fi, and are equipped with SPA life center, chess and card room and well-equipped fitness center and other entertainment facilities. Two different specialty restaurants provide you with delicious cuisine. You can experience high-quality life without leaving home. Sincerely look forward to your visit again and wish you a happy life and a happy family! Guest Service Manager - Ada

Response from Property: 尊敬的客人，您好，感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。作為成都温江商務區的首家以豪華五星級標準修建的酒店，酒店內所有房間及公共區域均覆蓋Wi-Fi, 並配備SPA生活館，棋牌室和設備齊全的康體中心等娛樂設施，兩個不同特色餐廳為您提供美味的各式料理，足不出户便可體驗高品質的生活。衷心期待您的再次光臨體驗，祝您生活愉快，闔家幸福！賓客服務經理- Ada

Response from Property: 尊敬的客人，您好，非常抱歉給您帶來不好的入住體驗，在此向您獻上誠摯的歉意。關於晚上有人敲您房門的事宜，在您反映給前台後，酒店非常重視 ，立即查看了監控，得知是同樓層的客人走錯房間故導致敲錯房門打擾到您休息。酒店保安部每日都會定期對樓層進行查看及巡邏，確保入住客人的人生及財產安全，以打造一個安全、舒適的入住環境。酒店自開業以來，每年都會對酒店內部的設施設備進行定期翻新與維護，房間的床墊、枕頭也會陸續更換。酒店下水不暢的問題我們工程部已立即做出整改。您的滿意與肯定是我們最大的收穫，今後我們也會更加努力的去為每一位客人創造更優質的入住環境，也希望能得到您的諒解，歡迎您再次入住！祝您工作順利，家庭幸福美滿。前廳部經理-connie

Response from Property: Dear guest, thank you for staying at Felton Grand Hotel Chengdu and for your support and affirmation of our work. On behalf of the front desk staff, I would like to thank you for your recognition and encouragement of our service. We will continue to work hard as always and look forward to your next visit! I wish you a smooth work and a happy family! Front Office Manager - Connie

Response from Property: Dear guest, thank you for your support and recognition of us, we will continue to work hard. Every employee of the hotel adheres to the principle of solving guests' problems and needs as soon as possible, and strives to provide guests with the best service. Your satisfaction and affirmation are our biggest gains. We will work harder in the days to come. To create a better stay environment for every guest, so that you can feel the warmth of home away from home, and we look forward to your visit again. I wish you success in your work and happiness in your family! Guest Services Manager - Ada

Response from Property: Dear guest, thank you for choosing to stay at Felton Grand Hotel Chengdu and for your support and affirmation. The hotel is located in Wenjiang Park, surrounded by green plants. There is also a small garden outside the lobby bar, surrounded by precious jacaranda trees. You can also sit outside the lobby bar when you are free next time you stay. The afternoon tea offered by the lobby bar is also very pleasant! I wish you a happy life and a happy family! Guest Service Manager - Ada

Response from Property: Dear guest, hello! Thank you for staying at Felton Hotel Chengdu and for your support and affirmation. On behalf of the housekeeping staff, thank you for your affirmation and encouragement of our service. We will continue to work hard as always. The hotel carefully selected tangerine peel, which has the effect of strengthening the spleen and drying dampness, promoting qi and resolving phlegm. I sincerely look forward to your visit again and wish you a smooth work and a happy family! Guest Service Manager-Ada