Premier Inn Chester Central (South East)

This location is excellent if you have a car and don't want or need to be right in the centre of Chester. Parking is good, it has access to all the major routes into North Wales or to Liverpool, Manchester and Shrewsbury. It's very clean and the room we had is spacious. There's a pub / restaurant onsite and the food is good and not too expensive. Overall, we enjoyed our two night stay.

I understand that check in is at 3pm and I've always known that if you arrive earlier and it's ready, great, and if it's not, it's no biggie but never in my life have I heard at reception that 'your room is ready but if you want to check in early, it's £10.' (I was there at 1pm). For a split second, I genuinely thought the man at reception was joking but quickly realised he wasn't. I find this totally goes against the Premier Inn brand and is more akin to Ryan Air. This seems money grabbing, mean and just so low. I was with a six year old little girl too so to hear that the room was available but you 'couldn't check in unless you paid £10' left her crushed (because she knew I wouldn't pay it!). Needless to say I declined to pay. On top of that, there was no orange juice at breakfast, yes, you heard that right, NO ORANGE JUICE, at a Premier Inn breakfast (or Brewers Fayre but I don't care which company it is, I paid bed & breakfast at the Premier Inn and it's part of the bed & breakfast cost so as far as I'm concerned, there was no orange juice at a Premier Inn breakfast). Equally, there was no hot chocolate for children, not in the packets where you just add hot water, nor in the machines. So what hot drink are kids expected to drink who are too young to drink tea & coffee whilst their parents enjoy a hot drink? This is just unbelievable. Also, the room was cold, the heater in the room didn't cut it and the quilt was too thin. Overall, this is the worst night and breakfast I've ever had at a Premier Inn and I like the Premier Inn and have stayed at very many.

Great 2 night stay . Room clean n tidy and a very comfortable bed. Staff friendly and helpful too. Great pub next door with well kept beer and very tasty food ( breakfast and evening meal). Ideal place to stay for visiting the Zoo and Chester Can't fault it in any way

Stayed here for a week and the smell of smoke and people smoking **** was terrible. Every night all nigh stunk of smoke. Told the staff but nothing done. I had to lay a bath towel at the foot of my door to try to stop the smell of **** coming in but it still came in. I thought there was meant to be smoke detectors in the rooms but these ****** still smoke and it shouldn’t be allowed. Would recommend highly to avoid this place at all costs.

Lovely hotel and easy to access. Staff were very friendly and helpful on arrival. Lovely clean room.

Regretably despite a confirmed booking for a twin bedded room by the time we checked in only doubles were available. I was very annoyed. However, I would like to congratulate the young lady receptionist who handled an angry customer with great charm and skill and could not have done more to resolve the problem by making up the third bed in our double room. I understand that her name is Beth. I told the manager the following morning that any manager would be lucky to have her on his staff.

As a business for location photography we use primarily Premier Inn across the country .But this experience has made me reconsider whether we should return and use PI again. My room is unclean, lots of dust underneath the bed, not hoovered for a long time, the spare bed underneath was gross. The room smelt of damp. The mugs were questionable clean. Very disappointed and not happy.

We always stay at this premier inn and have never had any problems.It is always clean and comfortable with friendly staff.The number 5 bus is minutes away and runs every 20 minutes.Bus stop outside boots for return journey.Please don’t take any notice of recent bad reviews,we have already booked a return trip.

Couldn’t fault our stay here apart from the evening parking situation caused by the many tradesmen’s vans parked outside but we just parked at the Brewers Fayre next door. Our room was spotless and as usual in a Premier Inn the bed was so comfy. Had the meal deal and ate at the Twirl of Hay next door. The guy on reception was super helpful too. Easy to get into Chester as buses run from opposite Sainsbury’s every 30mins or so