Embassy Suites by Hilton Hotels in Chicago

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

This must have been at least our 5th stay at this hotel. The location works, the pricing works and the people are wonderful. The front desk people recognize my Marriott Bonvoy status and give us a very nice room. The Chicagoan lobby bar has attentive bartenders that will serve many other drinks not on the cocktail list. Cafe Maxwell, the club lounge, has drinks always available in coolers, and a morning hot breakfast. Our special thanks to Victor, who took care of our needs so well. The elevator service is very quick. The room and bathroom were clean. I cannot comment about housekeeping because our 3 night stay that was first a free night followed by 2 paid nights (on 2 reservations), meant no service.

Swissotel is awesome! The service was great and friendly staff. I especially appreciated Kia that works at the hotel. I was celebrating my birthday and she had something special sent to my room (a card and a fruit tray). She made my day - Thank you Kia! I would most definitely recommend this hotel! The amenities are amazing and the view is the best! I saw reviews stating there are no robes and no one came to clean and I can definitely disagree. There was a robe in the front closet and not only did someone come to clean but they provided us with warm towels! Best service and friendly staff!

Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.

One of the highlights of our trip - also caught the taxi boat which at $16 a head was a bargain. If you have time, a trip to the zoo (free) is a must Red bus tour at $50 each a rip off $5 daily ticket for their overground local loop trains was a bargain Expect to pay $12-15 for a glass of wine

I booked a room at this hotel because of the positive reviews and I was not disappointed. The rate I got was pretty good. If you book online via the hotel's website, you can save some money. I actually called and talked to someone at the hotel because on one day, we had 2 people staying and on another day, we had 3 people staying (because my husband was flying in to join us later) and the rates were different depending on the number of people staying. This is standard procedure in some European countries, so I wasn't completely shocked. The room we had was small, but clean. Because of COVID, we were told there wouldn't be any housekeeping and if we needed anything (like towels), we could come to the front desk. We didn't have a great view, like one of the other reviews we had read, but I did like the location. The hotel is located on the edge of Chinatown, so there are many restaurants within a 5-10 minute walk. There is also a metro station that is about a 5 minute walk from the hotel, in the Chinatown parking lot. In fact, we parked our car there for 2 nights. I was a little worried about somebody breaking into it, as it is a surface lot, but no such thing happened. In fact, there are lots of cars parked in the lot at any one time. I would definitely stay at this hotel again. I LOVE the location!

We got lucky and got an okay room with no significant health violations. The facilities are very dated but we expected that by reading the reviews. One alarming factor was that the locks did not work at all. The check-in was okay, but the receptionist was not very communicative.

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.