Anonymous User
May 6, 2024
See there are so many good reviews, please see the first picture, but I still speak the truth
This is the first time I stayed in a hotel with such poor service, let me tell you the reason for leaving a bad review
1. Arrived at the hotel at 11:30, they said there were no vacancies, so we had lunch at the hotel until 1:30 in the afternoon. Because we had to change clothes with our children to go to the desert, we hoped that the front desk would arrange to check in as early as possible. There was no communication, just like the robot answered questions, and the check-in time must be strictly followed at 3 o'clock. It has always been like this. There was no action to check whether there were vacancies. A man and a woman answered arrogantly with one sentence to get rid of you? ?
Sorry, it is not reasonable to do the same thing all the time. Later, I contacted Ctrip and the manager to solve this matter. After checking in, I found that the room was not full. It was May 5th, and there were not many people in the scenic area
2. This is the first time I stayed in a room without toilet paper. Before checking in, they asked for a deposit of 300. Well, what valuable things are there in this broken container room? Checking in the All Seasons and Orange Wind did not require a deposit. It was instantly back to the 1990s. A deposit is required for staying in a hotel?
3. The room is stuffy. If you open the balcony window, many flying insects will come in. The toilet is smelly.
4. The stir-fried dishes on the second floor are very salty and very expensive!
5. The 300 yuan deposit will not be returned to you immediately after check-out. You have to wait for the waiter to go to the room to see if there is any damage before returning the money. So it is best to wait in the lobby for a while. I saw another review saying that because the towel was stained, 10 yuan was deducted. It is really a rip-off. If you drive away, the hotel cannot deduct money at will. I will wait for the 300 yuan deposit to arrive before leaving.
I hope the hotel leaders will see some improvements. The unified check-in rule at 3 o'clock is no longer suitable for the current service industry. There were several families waiting in the lobby that day. If you are not a robot cleaning the room, please arrange the check-in time humanely, and don't be one-size-fits-all and respond arrogantly to guests!
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