We went to the pool today and I want to say that we’ve been going for a week now, but today it was just terrible. Firstly, we came in and there was no room and took a bungalow and we were told to pay extra, which is not acceptable. We found a seat ourselves and moved, but another girl had already paid for it, but naturally, not a single employee would return her money, but at least offered something. The second thing that is not acceptable is when a pensioner breaks a glass by accident and has to pay 100 lei, while the glass itself costs 15. In luxury hotels and swimming pools this should not be the case, but there should be at least customer service. And yet the employees are good, but they say the owner demands from them and they can’t do anything. It’s a pity that such an attitude towards people is such, but every client is important and with such an attitude people will simply go to other places.
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